https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345365#M463020 <P>That's quite odd, press and hold power &amp; volume up for 5 seconds, it seems that perhaps an app its causing this issue.&nbsp;</P> Fri, 05 Dec 2014 21:39:41 GMT Uliwooly 2014-12-05T21:39:41Z https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345364#M463019 <P>Hi i have purchase sony E3 dual , a month back, now i am facing a seriour problem, whe i tride to power off my device it hangs up in shutting down process for an hour, but i an see the back home and perious app buttons at bottom and also i can able to slide down the upper slide , what should i do to close the power off popup, please help me</P> Fri, 05 Dec 2014 21:29:31 GMT https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345364#M463019 thirupathi0808 2014-12-05T21:29:31Z https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345365#M463020 <P>That's quite odd, press and hold power &amp; volume up for 5 seconds, it seems that perhaps an app its causing this issue.&nbsp;</P> Fri, 05 Dec 2014 21:39:41 GMT https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345365#M463020 Uliwooly 2014-12-05T21:39:41Z https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345366#M463021 <P>It'll be wise to backup and repair your phone with PCC</P><P><SPAN style="color: #1f9d19;"><A target="_blank" href="http://www.sonymobile.com/gb/tools/pc-companion/" rel="nofollow noopener noreferrer"><SPAN style="color: #1f9d19;">PC Companion (PCC)</SPAN></A></SPAN></P><P><SPAN style="color: #990999;"><A target="_blank" href="http://www.sonymobile.com/gb/tools/bridge-for-mac/" rel="nofollow noopener noreferrer"><SPAN style="color: #990999;">Bridge&nbsp;</SPAN></A>(for Mac)</SPAN></P><P><SPAN style="color: #000000;">&nbsp;</SPAN></P><P><SPAN style="color: #000000;">&nbsp;</SPAN></P><P><SPAN style="color: #000000;">&nbsp;</SPAN></P><P><SPAN style="color: #ea0000;"><STRONG>Alternatives on How to backup Xperias</STRONG></SPAN></P><P><SPAN style="color: #ea0000;">&nbsp;</SPAN></P><P><SPAN style="color: #ea0000;"><SPAN style="color: #ea0000;"><A target="_blank" href="https://community.sony.rs/thread/36355">http://talk.sonymobile.com/thread/36355</A></SPAN></SPAN></P> Fri, 05 Dec 2014 21:40:48 GMT https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345366#M463021 Uliwooly 2014-12-05T21:40:48Z https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345367#M463022 <P>You often see this on computer s where by an app is still being stored in the RAM and is unable to be cleared so that the command to shut down can be actioned which I will assume is the current predicament you have so I would perform the actions above as Uli has said</P> Fri, 05 Dec 2014 22:42:57 GMT https://community.sony.rs/t5/xperia-archive/power-off-problem/m-p/3345367#M463022 Thommo 2014-12-05T22:42:57Z