topic Re: Wi-Fi problems persist Xperia E4 in XPERIA archive

Wi-Fi problems persist Xperia E4

xgpc3u — Sun, 07 Jun 2015 20:31:36 GMT

the wireless device E4 continuing my offline but it seems that even it was connected without receiving data, I have to reboot for the phone can reconnect the modem but only for a while because it is switched off again, what I can do?, It is issues with my phone or the software?, and e tested with another modem but the problem persists. I guess it's a software problems, because I found that if I turn off the option that says ''Search always available (Allow Google location service and other applications seeking network while Wi-Fi is disabled)'' it solves part of the problem no longer need to restart the phone, just turn off the Wi-Fi and turn on again and it connects smoothly again but only for a while and again fails

Please what is the solution?

sorry for my bad English

Re: Wi-Fi problems persist Xperia E4

Uliwooly — Sun, 07 Jun 2015 20:36:37 GMT

@xgpc3u

Should I assume that you already tested the solutions on your previous posts?

http://talk.sonymobile.com/t5/Xperia-E4-E4-Dual/WiFi-issues/td-p/977471

http://talk.sonymobile.com/t5/Xperia-E4-E4-Dual/Problems-with-firmware-Sony-Xperia-E4/td-p/952874

Re: Wi-Fi problems persist Xperia E4

xgpc3u — Sun, 07 Jun 2015 21:15:31 GMT

yes, but let us be realistic the restart or turn off the Wi-Fi It is not a viable solution.

Re: Wi-Fi problems persist Xperia E4

Uliwooly — Sun, 07 Jun 2015 21:43:55 GMT

@xgpc3u

Don't create duplicate posts, contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

and report your issue, I understand that it's frustrating.

Re: Wi-Fi problems persist Xperia E4

xgpc3u — Sun, 07 Jun 2015 23:03:09 GMT

sorry for create duplicate posts

thanks

Re: Wi-Fi problems persist Xperia E4

Uliwooly — Sun, 07 Jun 2015 23:03:56 GMT

@xgpc3u

Anytime

Re: Phone memory keep filling!

xgpc3u — Mon, 08 Jun 2015 19:46:20 GMT

Hi, I see you have a solution to the problem in video playback, but what about the disconnection of Wi-Fi, It took days asking sony but no response, I have two problems, cahe files in the internal memory (the update will fix it?) and the Wi-Fi disconnect, seems to be connected but no connection and you have to reboot your phone for it to reconnect.

I don't know software problem or I have to take my phone to the technical service?

sorry for my English

Re: Wi-Fi problems persist Xperia E4

thazm16 — Thu, 02 Jul 2015 11:40:45 GMT

Same happens for me... strange issue

Re: Wi-Fi problems persist Xperia E4

lopac42 — Thu, 02 Jul 2015 18:41:04 GMT

I have the same problem with my E4 but only with my wifi at home .

Re: Wi-Fi problems persist Xperia E4

anonymous1 — Fri, 24 Jul 2015 16:35:15 GMT

Hi i have a sony E4. My wifi keeps disconnecting after a while and my stamina modes are switched off and my advanced wifi settings are correct. Ive tried all the suggestions. Please help.

Re: Wi-Fi problems persist Xperia E4

LiamWhite97 — Tue, 28 Jul 2015 13:39:29 GMT

Has anyone heard anything about this? I've had this phone just over a month and the problem is starting to creep out from being just caused by youtube or saved videos

Re: Wi-Fi problems persist Xperia E4

LiamWhite97 — Tue, 28 Jul 2015 13:40:09 GMT

Oh and also the issue of the codecs taking up 3 Gb of storage

Re: Wi-Fi problems persist Xperia E4

xavinux — Wed, 05 Aug 2015 18:05:56 GMT

Hi @anonymous1 @LiamWhite97

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

I hope can be useful.

I'm at disposal for any question.

Best Regards,

Re: Wi-Fi problems persist Xperia E4

albarto15 — Sat, 22 Aug 2015 10:34:17 GMT

I have also the problem of wireless connection to the phone. It's really heavy reboot or turning off wifi button constantly. It is a disappointment to me, that sony does not solve these problems with a patch or an update