https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363115#M473491 I have a problem my Xperia c1504. Is not show my photos and songs and movies<BR /><BR /><BR />please help me........ Wed, 22 Apr 2015 02:08:42 GMT subrahmanyam007 2015-04-22T02:08:42Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363115#M473491 I have a problem my Xperia c1504. Is not show my photos and songs and movies<BR /><BR /><BR />please help me........ Wed, 22 Apr 2015 02:08:42 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363115#M473491 subrahmanyam007 2015-04-22T02:08:42Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363116#M473492 <P>Hi&nbsp;<SPAN class=""><A id="link_14" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/521590" target="_self">subrahmanyam007</A>,</SPAN></P> <P><SPAN class=""><SPAN style="vertical-align: baseline; white-space: normal; text-transform: none; word-spacing: 0px; float: none; color: #737167; text-align: left; font: 12px/14px Arial; margin: 0px; display: inline !important; letter-spacing: normal; background-color: #ffffff; text-indent: 0px; font-stretch: normal; -webkit-text-stroke-width: 0px; border: 0px; padding: 0px;">Welcome to the community! Since you're new please be sure that you have checked out our</SPAN><SPAN style="vertical-align: baseline; white-space: normal; text-transform: none; word-spacing: 0px; color: #737167; text-align: left; font: 12px/1.2 Arial; margin: 0px; letter-spacing: normal; background-color: #ffffff; text-indent: 0px; font-stretch: inherit; -webkit-text-stroke-width: 0px; border: 0px; padding: 0px;">&nbsp;</SPAN><SPAN style="vertical-align: baseline; white-space: normal; text-transform: none; word-spacing: 0px; color: #737167; text-align: left; font: 12px/1.2 Arial; margin: 0px; letter-spacing: normal; background-color: #ffffff; text-indent: 0px; font-stretch: inherit; -webkit-text-stroke-width: 0px; border: 0px; padding: 0px;"><A style="font-family: inherit; vertical-align: baseline; color: #3287bd; text-decoration: none; margin: 0px; font-stretch: inherit; border: 0px; padding: 0px;" href="https://community.sony.co.uk/t5/Welcome/Discussion-guidelines/m-p/349678#U349678" target="_blank">Discussion guidelines</A></SPAN> </SPAN></P> <P><SPAN class=""><SPAN style="vertical-align: baseline; white-space: normal; text-transform: none; word-spacing: 0px; color: #737167; text-align: left; font: 12px/1.2 Arial; margin: 0px; letter-spacing: normal; background-color: #ffffff; text-indent: 0px; font-stretch: inherit; -webkit-text-stroke-width: 0px; border: 0px; padding: 0px;">Are you able to advise where the content is loaded, is this on the internal storage or the SD card?</SPAN></SPAN></P> Wed, 22 Apr 2015 02:25:34 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363116#M473492 Jake-SonyXperia 2015-04-22T02:25:34Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363117#M473493 Those storages is loaded Wed, 22 Apr 2015 02:32:07 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363117#M473493 subrahmanyam007 2015-04-22T02:32:07Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363118#M473494 Try Clearing the music data and album data.<BR /><BR />How to clear data on apps.<BR />From your Home screen<BR /><BR />1. Tap the Application screen icon.<BR />2. Find and tap&nbsp;Settings&nbsp;&gt;&nbsp;Apps.<BR />3. Swipe to the&nbsp;All&nbsp;tab.<BR />4. Find and tap on the album app.<BR />5. Tap&nbsp;Force stop&nbsp;&gt;&nbsp;Clear data.<BR />6. Repeat for the music app to clear data<BR />7. Restart the phone Wed, 22 Apr 2015 02:49:13 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363118#M473494 Phy 2015-04-22T02:49:13Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363119#M473495 <P>Sorry you mean both have content loaded on to them?</P> Wed, 22 Apr 2015 02:56:35 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363119#M473495 Jake-SonyXperia 2015-04-22T02:56:35Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363120#M473496 Its not working Wed, 22 Apr 2015 03:01:08 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363120#M473496 subrahmanyam007 2015-04-22T03:01:08Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363121#M473497 <P>That seems that the SD card it's corrupted, you could unmount the SD card &gt; turn off the phone &gt; remove the SD card &gt; turn on the phone &gt; check if you can access anything on the internal storage</P> Wed, 22 Apr 2015 03:04:29 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363121#M473497 Uliwooly 2015-04-22T03:04:29Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363122#M473498 It is also not working Wed, 22 Apr 2015 03:07:45 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363122#M473498 subrahmanyam007 2015-04-22T03:07:45Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363123#M473499 <P>Which apps are you using to check your photos and movies?&nbsp;</P> Wed, 22 Apr 2015 03:13:22 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363123#M473499 Uliwooly 2015-04-22T03:13:22Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363124#M473500 are you able to see the files if you boot on safe mode?<BR /><BR />How to boot on&nbsp;safe mode.<BR /><A target="_blank" href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008</A> Wed, 22 Apr 2015 03:28:27 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363124#M473500 Phy 2015-04-22T03:28:27Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363125#M473501 Iam using default apps Wed, 22 Apr 2015 07:37:57 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363125#M473501 subrahmanyam007 2015-04-22T07:37:57Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363126#M473502 No use in safe mode Wed, 22 Apr 2015 07:43:11 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363126#M473502 subrahmanyam007 2015-04-22T07:43:11Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363127#M473503 <P>are the pictures stored on the SD card or Internal storage?</P> Thu, 23 Apr 2015 00:53:34 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363127#M473503 Uliwooly 2015-04-23T00:53:34Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363128#M473504 Both storages loaded Thu, 23 Apr 2015 02:07:50 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363128#M473504 subrahmanyam007 2015-04-23T02:07:50Z https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363129#M473505 <P>open the file commander &gt; Internal storage &gt; DCIM &gt; 100ANDRO &gt; do you see the pictures there?&nbsp;</P> Thu, 23 Apr 2015 02:27:31 GMT https://community.sony.rs/t5/xperia-archive/my-photos-missing/m-p/3363129#M473505 Uliwooly 2015-04-23T02:27:31Z