topic Re: caller app crashes in XPERIA archive

caller app crashes

shamdzsar — Thu, 23 Apr 2015 02:41:20 GMT

Caller app crashes when trying to make a call..I can insert a number, but when i press call button call doesn't makes by the app.

Re: caller app crashes

SophiaW — Thu, 23 Apr 2015 02:42:19 GMT

Hi shamdzsar

Have you tried clearing the data for the Phone app?

Re: caller app crashes

Uliwooly — Thu, 23 Apr 2015 02:51:20 GMT

@shamdzsar

are you using a third party app?

Re: caller app crashes

shamdzsar — Thu, 23 Apr 2015 03:04:19 GMT

Nope using the stock app

Re: caller app crashes

shamdzsar — Thu, 23 Apr 2015 03:05:50 GMT

I can clean the data bt its a temporary solution no

Re: caller app crashes

Uliwooly — Thu, 23 Apr 2015 03:18:48 GMT

let's go by steps, are you saying that it works when you clear the app data but then it stops working?

Re: caller app crashes

Phy — Thu, 23 Apr 2015 03:20:09 GMT

Does it work while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: caller app crashes

shamdzsar — Thu, 23 Apr 2015 07:53:52 GMT

I mean i can open the app to input the number but it fails to make the call when i press the call button

Re: caller app crashes

shamdzsar — Thu, 23 Apr 2015 08:00:25 GMT

I tried cleaning the data bt still have it

Re: caller app crashes

SophiaW — Fri, 24 Apr 2015 03:53:58 GMT

Follow Phy's advice and if that doesn't work then I recommend running a software repair on the handset.

To run a software repair you firstly need to download PC Companion or Bridge for Mac if you have a Mac computer.

The process will delete all user data however you can do a back up beforehand:

To back up your phone using PC Companion
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.

Running the software repair

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Hope this helps