topic Re: Xperia E3 screen going black when trying to make a call. in XPERIA archive

Xperia E3 screen going black when trying to make a call.

AmyHiggins — Thu, 23 Apr 2015 14:40:52 GMT

Recently my phone screen as smashed right in the middle of the front facing camera and the light sensor (not sure if this id a contributor to the problem) Since thaen I've had the screen replaced and everything seemed to be working fine.

However in the past day my phone screen has started to go black whenever I try to connect to a call, I can here the other person but the screen doesn't light back up when I pull the phone away from my face.

I've tried certain codes (found on this forum) and tested my light sensor, which seemed to be working fine (as is the blacklight adjustment setting)

Ive tried setting my phone on safe mode but no change.

And I've reset the phone back to factory setttings, no change.

Re: Xperia E3 screen going black when trying to make a call.

_alexdon_ — Thu, 23 Apr 2015 14:43:40 GMT

Do you have a screen protector or a flip case?

Re: Xperia E3 screen going black when trying to make a call.

AmyHiggins — Thu, 23 Apr 2015 14:51:46 GMT

No screen protector or case.

Re: Xperia E3 screen going black when trying to make a call.

_alexdon_ — Thu, 23 Apr 2015 15:11:22 GMT

Can you perform a software repair?

Re: Xperia E3 screen going black when trying to make a call.

AmyHiggins — Thu, 23 Apr 2015 16:34:29 GMT

How would I do that?

Re: Xperia E3 screen going black when trying to make a call.

Uliwooly — Thu, 23 Apr 2015 17:58:53 GMT

with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia E3 screen going black when trying to make a call.

_alexdon_ — Thu, 23 Apr 2015 19:08:15 GMT

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).