topic Re: phone does not detect network in XPERIA archive

phone does not detect network

usopzatosai74 — Thu, 26 Feb 2015 18:01:10 GMT

Hello..I'm usop from Malaysia.I Want tone ask about my phone.I using Sony Xperia t2 ultra single sim.I want to why my phone does not detect network although it's detect my simcard.? I have do all the trick that's Sony tell me to do but still the phone cannot detect my network. Is my antenna problem or my board are problem?how much to fix it? I'm really need your help..please tell me what happen to my phone...

Re: phone does not detect network

_alexdon_ — Thu, 26 Feb 2015 18:02:24 GMT

Can you check in settings-more-mobile networks-network mode and tell what are you using?

Re: phone does not detect network

usopzatosai74 — Thu, 26 Feb 2015 18:11:37 GMT

I'm always using WCDMA but I since this problem happen I tried to change network mode but still nothing happen.

Re: phone does not detect network

Thommo — Thu, 26 Feb 2015 18:14:44 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: phone does not detect network

_alexdon_ — Thu, 26 Feb 2015 18:15:33 GMT

Try to change to GSM only.

Re: phone does not detect network

Thommo — Thu, 26 Feb 2015 18:15:40 GMT

or is your phone from another country that has been imported? or are you in another country now and brought the phone with you?

Re: phone does not detect network

Uliwooly — Thu, 26 Feb 2015 21:50:41 GMT

What if you try a brand new SIM card?

Re: phone does not detect network

usopzatosai74 — Sat, 28 Feb 2015 21:11:37 GMT

i have try to use another simcard but still no result...

Re: phone does not detect network

usopzatosai74 — Sat, 28 Feb 2015 21:13:00 GMT

no...i been used this phone for 5 month and still no problem...but last week when i woke up,this problem happen to my phone

Re: phone does not detect network

_alexdon_ — Sat, 28 Feb 2015 21:13:40 GMT

You should have it examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: phone does not detect network

usopzatosai74 — Sat, 28 Feb 2015 21:14:05 GMT

i been tried to use all network mode but nothing happen..is my ic card or antenna have a problem??

Re: phone does not detect network

Uliwooly — Sat, 28 Feb 2015 21:31:16 GMT

Get a brand new Micro SIM card.

Re: GSM Mode has no network coverage

kapwazipwazi — Sat, 18 Apr 2015 14:06:56 GMT

My Sony T2 has WCDMA on sim 1 and put GSM on sim 2. Sim 2 loses network coverage completly. this is the same when I do it vice versa e.g. sim 1 -GSM and sim 2 - WCDMA/GSm preffered, then sim 1 loses coverage, seeing as the phone is designed to work as one sim on WCDMA and the other on GSM, whichever slot thats has GSM has no Network completely. I have tried hard reset, PC Companion repiar and reinstall but I'm still only able to have one line with signal having WCDMA. What Can i do

Re: phone does not detect network

Uliwooly — Sat, 18 Apr 2015 17:19:42 GMT

Follow the above steps

Re: phone does not detect network

kapwazipwazi — Mon, 20 Apr 2015 18:00:15 GMT

I have but to no avail

Re: phone does not detect network

Uliwooly — Thu, 23 Apr 2015 03:54:41 GMT

Sorry to hear that Contact your local Xperia Care http://support.sonymobile.com/global-en/contactUs/

@kapwazipwazi