topic Re: Back(rear) panel come unstuck! in XPERIA archive

Back(rear) panel come unstuck!

sanchoss — Wed, 04 Mar 2015 12:17:32 GMT

I would like to ask the moderators Sony Mobile, if the back(rear) panel come unstuck if this is a significant defect to the phone? It is not sealed body loses protection class IP! Customer Support Sony Mobile is a terrible thing

Re: Back(rear) panel come unstuck!

Curnow1 — Wed, 04 Mar 2015 12:24:05 GMT

If its not a back glass protector and if really elevated it self you should contact sony. Do not put it in water.

Re: Back(rear) panel come unstuck!

stockyvillage — Wed, 04 Mar 2015 12:47:02 GMT

This is a user only forum contact Sony Customer Care Support

Re: Back(rear) panel come unstuck!

_alexdon_ — Wed, 04 Mar 2015 13:28:07 GMT

@stockyvillage wrote:
This is a user only forum contact Sony Customer Care Support

http://www.sonymobile.com/global-en/support/contact-us/

Re: Back(rear) panel come unstuck!

sanchoss — Wed, 04 Mar 2015 14:13:27 GMT

I contacted Sony support service in my country but the service just gave me a link to the Sony service center. This service center simply refused to answer whether there defect the significant or not. This is the worst phone support I've ever seen

Re: Back(rear) panel come unstuck!

sanchoss — Wed, 04 Mar 2015 14:26:34 GMT

no I did not put the protective glass, the phone was in my case. A month later, with the date of purchase, I happened to see that the rear panel come unstuck. I have read here in the forum is the problem one of the most extended, he thinks the company Sony in this regard? I think that buying this phone is just a lot of money wasted

Re: Back(rear) panel come unstuck!

Lord_viridis — Wed, 04 Mar 2015 20:00:19 GMT

It's a defect! Of course it is.
The support service gave you the Sony service centre as it needs to be booked in and fixed.
Its under warranty and is clearly defective, send it in and get it repaired, questioning how much of a defect it is, is just wasting your own time.

Re: Back(rear) panel come unstuck!

sanchoss — Wed, 11 Mar 2015 10:23:46 GMT

I'm sorry but I can not prove it to the seller, Sony Mobile support did not help me, they just sent me an email with links. I filed a lawsuit against the company that sells these phones. The trial lasted for more than two months, and I'm not sure that this will end soon (Buy Sony phone is the worst thing that could happen to me

@Viridis wrote:
It's a defect! Of course it is.
The support service gave you the Sony service centre as it needs to be booked in and fixed.
Its under warranty and is clearly defective, send it in and get it repaired, questioning how much of a defect it is, is just wasting your own time.

Re: Back(rear) panel come unstuck!

JakeSully — Wed, 11 Mar 2015 14:40:23 GMT

easiest way to solve issue is to return the phone to the local store where you bought it, don't waste time contacting sony and so on, some times sony in some countries are poor 😕 so luckely local store will be able to send phone off to inspection where they will check it and then see if it can be covered under warranty if it does then repair will be done and phone will return back to store for you to pick it up.

Re: Back(rear) panel come unstuck!

sanchoss — Thu, 12 Mar 2015 07:05:12 GMT

@JakeSully wrote:
easiest way to solve issue is to return the phone to the local store where you bought it, don't waste time contacting sony and so on, some times sony in some countries are poor 😕 so luckely local store will be able to send phone off to inspection where they will check it and then see if it can be covered under warranty if it does then repair will be done and phone will return back to store for you to pick it up.

Thanks for the reply, I did just that. I sent the phone to the store where it was bought, and then store the phone sent to a service center for repair. The phone me returned a month later without any documents, there is no record in the warranty card, a service center repaired my phone? How? Restored if leaks? For me, there were one questions, I refused to take a phone and asked the store to get my money. Shop refused to return my money to me. Support Sony Mobile simply ignores my posts, I saw a lot of posts here about the same defect, but only I have a problem with the return of the defective phone. Despite the fact that I paid for this phone about a thousand dollars. I can’t solve this problem for three months. This store already twice asked the court defer consideration the case on this issue. Only a madman could buy a phone Sony

Re: Back(rear) panel come unstuck!

JakeSully — Thu, 12 Mar 2015 14:36:45 GMT

first it depends on law in each country some law says store has rights to do 1-2 repair try's before you may RMA it complety and have your money back, secondly is Sony isnt ignoring your post, this forum is per to per support so sony doesen't reply much on here since you can get quick help by other users, so best is to e-mail or phone call Sony instead about it to get a reply.

Re: Back(rear) panel come unstuck!

sanchoss — Sun, 15 Mar 2015 08:12:30 GMT

@JakeSully wrote:
first it depends on law in each country some law says store has rights to do 1-2 repair try's before you may RMA it complety and have your money back, secondly is Sony isnt ignoring your post, this forum is per to per support so sony doesen't reply much on here since you can get quick help by other users, so best is to e-mail or phone call Sony instead about it to get a reply.

Yes, I know all this but my official questions by e-mail, the same remain unanswered. So it's probably just a warning to those people who want to buy this cr...p. Chinese companies that make low-cost phones, which provide better support to their customers than a company with a worldwide reputation. Sony Mobile is one big headache

Re: Back(rear) panel come unstuck!

sanchoss — Mon, 20 Apr 2015 13:29:11 GMT

Four months of fuss! Two months lasted court. I'm very happy that finally got rid of the ? - called Sony Xperia Z 3. Today, through court order, the store returned the money! Sony Mobile, you're just : Smileyalert:: Smileypig:

Re: Back(rear) panel come unstuck!

Thommo — Mon, 20 Apr 2015 13:54:09 GMT

Something isn't right because you only reorted a problem in February - That's not 4 months, I'd like to see the court order to backup this story