topic Re: Gmail can not access or setup exchange account in XPERIA archive

Gmail can not access or setup exchange account

MarkusH — Wed, 15 Apr 2015 09:10:59 GMT

Hi,

I have a new Sony Z3 tablet with Android 5.0.2. I can get my corporate exchange emails and calender infos when I use the buildin "Email"-app.

Problem:

When I try to setup a connection to the exchange server with the latest Gmail app I get an "Can't connect to server" (original message: "Verbindung zum Server kann nicht hergestellt werden").

While Gmail on my Sony is not working I have no problems with Gmail on my Nexus 7 (Android 5.1).

Any ideas?

Thanx, Markus

Re: Gmail can not access or setup exchange account

Hampus — Wed, 15 Apr 2015 12:15:23 GMT

I checked the Gmail application here on Z3 Tablet Compact and it doesn't have support for Exchange Services. I think this is the reason why you cannot add your Exchange account via Gmail.

Re: Gmail can not access or setup exchange account

FabRic — Wed, 15 Apr 2015 14:17:34 GMT

I have exactly the same problem as MarkusH.

The question is : why is the option to configure an Exchange / Office 365 account not available in the last Gmail version on Xperia Z3 but is there on other Android devices with the same Gmail APK version ?

The issue seems indeed to be related to Exchange Services but does that mean that it is not installed on the Z3 ? Where can we get the right version (APK ?) for Sony's smartphone ?

Fabian

Re: Gmail can not access or setup exchange account

Hampus — Wed, 15 Apr 2015 15:00:49 GMT

Unfortunately, I do not have any information regarding that. But I had the possibility to check this on a Samsung device (S5) and this model did not have the option to add an Exchange account either via Gmail. So I think it's a feature for Nexus phones or the one with Android vanilla.

We have added support for Exchange ActiveSync via our preinstalled Email application which I can suggest that you use if you want to add an Exchange account.

Re: Gmail can not access or setup exchange account

MarkusH — Thu, 16 Apr 2015 10:15:11 GMT

Hi,

thanks for your postings!

I have found a solution, in short: Install the "Exchange Services" APK

Long version:

Read the posting at http://www.androidpolice.com/2014/10/31/gmail-5-0-exchange-support-material-design-landed-apk-download/

Or just go to http://www.apkmirror.com/apk/google-inc/exchange-services/exchange-services-6-5-1729047-android-apk-download/ and install the apk on your device.

After the installation you can add your exchange account.

Have fun, Markus

Re: Gmail can not access or setup exchange account

FabRic — Fri, 17 Apr 2015 11:04:59 GMT

Thank you for your workaround !

Would it be possible for Sony to include this APK in the next system update ?

Regards,

Fabian