topic Re: Screen lock in XPERIA archive

Screen lock

podgenotrodge — Wed, 06 May 2015 01:50:47 GMT

I have a screen lock on my Xperia SP phone, but now cant get past it. Touchscreen not working on camera either. 3 days ago when charging phone completely froze. reset it by pressing off button under cover, but that doesnt fix my current problem. screen might be gone.

Re: Screen lock

Uliwooly — Wed, 06 May 2015 01:55:25 GMT

I'm sorry to say this but indeed your screen might need to be replaced, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

@podgenotrodge

Re: Screen lock

SophiaW — Wed, 06 May 2015 02:05:01 GMT

Hi podgenotrodge

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I advise running a software repair on your handset. Please note that this process will wipe all data from your handset, if you can't unlock the screen of your device thenyou won't be able to do a backup.

Running the software repair on a PC

1. Open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Running the software repair on a Mac

1. Click on Xperia™ at the top of your screen in Bridge For Mac

2. Click Repair my Xperia Device

3. Follow the on-screen instructions

Hope this helps, let us know how it goes.