topic Re: Certain apps not responding to touch screen in XPERIA archive

Certain apps not responding to touch screen

Vinkay — Thu, 02 Jul 2015 03:39:56 GMT

Hi.

I just bought a Z4 tablet, upgrading from a Tablet Z (with Lollipop). Certain apps are not working correctly on my Z4 that did on my Z.

Those are 3 concrete examples:

- Kodi https://play.google.com/store/apps/details?id=org.xbmc.kodi

- Assassin's Creed Pirates: https://play.google.com/store/apps/details?id=com.ubisoft.assassin.pirates

- Greed Corp HD: https://play.google.com/store/apps/details?id=com.Invictus.GreedCorpPaid

All those three apps work normaly on my Xperia Z tablet with Lollipop and my Z2 phone with Lollipop. This is why I believe this is an issue with the Z4 tablet and not the apps themeselves.

I have tried one full rest of my Z4 tablet when I first encountered the bug, but the results are the same.

Right now I have only expereienced the problem on non critical apps, but I am afraid that if this is a tablet bug, that I might encounter it on a more important app in the future.

Thanks.

Re: Certain apps not responding to touch screen

Phy — Thu, 02 Jul 2015 03:48:42 GMT

That could be a compatibility issue, perhaps you could contact the game apps developers.

Re: Certain apps not responding to touch screen

Lyneslines — Sun, 05 Jul 2015 23:01:22 GMT

I am having the same issue with assassin's creed pirates. I will try the other apps, seems like a compatability issue...

Re: Certain apps not responding to touch screen

Phy — Fri, 10 Jul 2015 20:55:32 GMT

Ok, let us know how it goes.

Re: Certain apps not responding to touch screen

Lyneslines — Sun, 12 Jul 2015 11:48:19 GMT

I have the same problem with greed corp but can't seem to install kodi (says the app isn't compatible with my device).

Re: Certain apps not responding to touch screen

Phy — Tue, 14 Jul 2015 01:46:43 GMT

Unfortunately, there's not much Sony can do. As you point out it says the app isn't compatible with your device. It's best to contact the developer, as that's not a Sony issue.

Re: Certain apps not responding to touch screen

Dunkelzaan — Sun, 19 Jul 2015 01:42:23 GMT

I'm having the same problem with chaos rings 3, it's very disappointing to not being able to play premium games...

Re: Certain apps not responding to touch screen

thejman — Thu, 06 Aug 2015 16:43:06 GMT

Have Sony change anything relating to the touchscreen because all the apps I have an issue (and so far there are a few) regarding non response when trying to play worked without fail on my z2. If this continues there would no reason for me to have the Z4 and I will have wasted good money

Re: Certain apps not responding to touch screen

xavinux — Thu, 06 Aug 2015 17:25:22 GMT

Hi @jbi

Could you try boot your device on Safe mode and see what happens:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

I'm at disposal for any question.

Best Regards,

Re: Certain apps not responding to touch screen

thejman — Fri, 07 Aug 2015 01:38:07 GMT

Hi xavinux,

I took your advice and rebooted in safe mode but when the tablet launched the apps that I was having the problem with where not showing on the screen so I looked up the apps on play and they were there but I was only allowed to uninstall them so I am really confused 😕 now. How is it possible that all the apps and games that worked on my z2 perfectly and yet not on Z4?

What has changed that would affect these apps and games because I am pulling my hair out. All I wanted to do is upgrade and take advantage of the mostly excellent upgrades in the Z4 but instead of enjoying the experience I am frankly peed of. Please please tell me that you can help before I have a bigger headache than the one I have now. Regards, John at 02.37 am

Re: Certain apps not responding to touch screen

olafvs — Tue, 11 Aug 2015 07:51:50 GMT

I tried booting into safe mode as well, but the apps disappear.

Re: Certain apps not responding to touch screen

Idas — Sat, 15 Aug 2015 10:00:46 GMT

I've got same issue here.

I'm going to add this apps to the list:

Chaos Ring 3 https://play.google.com/store/apps/details?id=com.square_enix.chaosrings3gp&hl=en&referrer=utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_term%3Dchaos+ring+3+google+play&pcampaignid=APPU_1_4AvPVYO7KMmHuATWu5GwBw

It's the same issues with xperia M2 on this post

/t5/Xperia-M2-M2-Dual-M2-Aqua/Touch-not-working-in-3D-games/td-p/677129

and they still got no replies until now.

Re: Certain apps not responding to touch screen

xavinux — Thu, 20 Aug 2015 16:26:51 GMT

Hi @jbi

You can only uninstall the apps because they're already installed and your device was rebooted in safe mode. Which version of Android are you running ?

@olafvs @Idas

Which version of Android are you also running ?

Best Regards,

Re: Certain apps not responding to touch screen

olafvs — Fri, 21 Aug 2015 09:57:45 GMT

Running Android 5.0.2

Re: Certain apps not responding to touch screen

xavinux — Fri, 21 Aug 2015 17:55:50 GMT

Hi @olafvs

When you boot in safe mode, only default apps that comes with the device will appear. Booting into safe mode will let you check if any third party applications might be involved in the problem you’re having. If you run your phone in safe mode for a while and you don’t experience any problem, the problem you’re having is most likely related to a third party app that you’ve installed.

If the problem persists, I´d first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

And then try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

I hope can be useful and I'm at disposal for any question.

Best Regards,