topic Re: problem with smart connect in XPERIA archive

problem with smart connect

huesos1 — Sat, 11 Jul 2015 21:01:42 GMT

I dont understand why suddenly my phone are continuos saying me in the notification bar that the headshet are plugged and it looks like a look the nevera stop.
This is a problem because this is borde to see the notification also I cant talk with phone, because this do my speaker puta on and off continiusly.
I recently only update the xperia keyboard, I try clear data and dont hace effect to this, I uninstall the update and also dont work, I need some solution for this desesperate problem please.

Re: problem with smart connect

Uliwooly — Sat, 11 Jul 2015 21:12:12 GMT

@huesos

Check if there's any dust or something inside the headphone port, you can clear smartconnect app data

Re: problem with smart connect

huesos1 — Sat, 11 Jul 2015 22:11:10 GMT

I blow the input jack, and no result. I also try deleting data and also have no result.
Also I cant play músic because it stop continiusly because detects the headshet is on an off...

Re: problem with smart connect

Uliwooly — Sat, 11 Jul 2015 22:16:12 GMT

@huesos

That seems like a hardware issue but boot on safe mode and report back

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: problem with smart connect

huesos1 — Sun, 12 Jul 2015 00:15:32 GMT

I hope that it is not a hw problem, because I am extremly careful with the phone. I will try safe mode and then report back. Thanks

Re: problem with smart connect

Uliwooly — Sun, 12 Jul 2015 00:21:10 GMT

Keep us updated.

Re: problem with smart connect

huesos1 — Sun, 12 Jul 2015 08:17:02 GMT

I have tried safe mode and also the problem is there.
If it is a applications conflict it may in own Sony app.
The work of smart connect always seems me little accuracy and then I found this.
How can I solve the problem?? I cant speak, or do any activity that use speaker or headshet.

Re: problem with smart connect

Uliwooly — Sun, 12 Jul 2015 08:32:44 GMT

@huesos

Repair the phone with PCC, if that doesn't work, contact your local Xperia Care http://support.sonymobile.com/global-en/contactUs/

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: problem with smart connect

huesos1 — Sun, 12 Jul 2015 08:53:07 GMT

Thanks.
If I do a repair vía PCC will I keep my 4.4.4 versión of Android?? Or it must put the 5.0.2 in my phone... I dont want to change to lollipop
Thanks

Re: problem with smart connect

Uliwooly — Sun, 12 Jul 2015 15:55:16 GMT

@huesos

it will be the latest update available to your phone, if you have the lollipop update notification then it will update your phone to lollipop.

Re: problem with smart connect

YB90 — Tue, 14 Jul 2015 23:19:09 GMT

I have the same problem with you and it keeps cutting calls out. This has happened before but I remember updating smart connect and it worked fine after. Problem started after installing lollipop for me
So annoying and my phone is out of warranty

Re: problem with smart connect

traveller_cz — Wed, 15 Jul 2015 10:31:31 GMT

I solved this problem by uninstalling the smart connect - actually downgrading to the basic instalation removing all updates. Like the other SONY programs (Album, camera) - this is terribly executed SW. Too bad it cannot be removed completely.

Re: problem with smart connect

huesos1 — Wed, 15 Jul 2015 14:21:01 GMT

My phone come Black to normal mode.
The process has been uninstall update os músic and smartconnect app. After this repeat strong blow in the jack and put a jack some time to ensure the input has no destaca or Something strange.
The restart the phone, and then install again the update of músic and smart. It seems like problem of own Sony apps.

Re: problem with smart connect

Uliwooly — Sat, 22 Aug 2015 20:38:10 GMT

@huesos

Keep us updated