topic Re: Z3+ water damage in XPERIA archive

Z3+ water damage

Optimus_prime — Wed, 11 Nov 2015 04:01:09 GMT

I have a Z3+ which gpt water damaged as a result i contacted the sony serbice centre in south africa to have it fixed i sent the device via courier only to be dissapointed when they said they dont have spares fpr the phone wherecan i get this device repaired since every service centre i have contacted is telling ms the same story " the phone has not been released in our country " or there is a shortage of spares

Re: Z3+ water damage

Uliwooly — Wed, 11 Nov 2015 04:03:39 GMT

@Optimus_prime

I'm sorry to say this but if the phone was not bought in your country there's no warranty on the phone, only on the country it was purchased from.

Re: Z3+ water damage

Optimus_prime — Wed, 11 Nov 2015 04:09:16 GMT

I understand that at this stage im desperate im willing to pay money for it to get it repaired but the problem is which service centre should i send it too because all the service centres i have contacted sofar cannot help me

Re: Z3+ water damage

Uliwooly — Wed, 11 Nov 2015 04:18:06 GMT

@Optimus_prime

I understand your frustration but if the phone it's not available in your country, none of them will have spare parts nor will repair the phone; if it's water damaged chances are that there's nothing that can be done to fix it

Re: Z3+ water damage

Curnow1 — Wed, 11 Nov 2015 13:12:05 GMT

As @Uliwooly. if your phone wasnr bought in the country you are now then no service will be able to fix it

Sony doesn't sell international warranty plus if the device got water damaged there is a low chance of fixing it. If it was a faulty device then it should get replaced by sony but only in the country where you purchased the z3+

Re: Z3+ water damage

Optimus_prime — Thu, 12 Nov 2015 03:19:22 GMT

Guys u mean to tell me that they cannot replace the motherboard and maybe fix the device ?

Re: Z3+ water damage

Optimus_prime — Thu, 12 Nov 2015 03:20:21 GMT

Hahahah problem im in Africa i bought the device from ebay

Re: Z3+ water damage

Rickard — Thu, 12 Nov 2015 10:23:05 GMT

Sorry to hear about your phone

To say if it's possible to repair the phone or not, it needs to be investigated by an authorized service location. But in most cases, it's not possible to repair a phone that has been damaged by water and the entire phone needs to be replaced.

If the cause for water entering the phone is a manufactoring defect, this is covered by warranty and the phone is replaced on warranty but as already mentioned, you will need to take it to the dealer or a service location in the country/region where the phone was sold.

Re: Z3+ water damage

Curnow1 — Thu, 12 Nov 2015 19:30:21 GMT

You will have to contact ebay in this situation.

Re: Z3+ water damage

Uliwooly — Fri, 13 Nov 2015 02:55:28 GMT

@Optimus_prime

I agree with @Curnow1 contact the seller, there's nothing else anything can do here, I'm sorry.

Re: Z3+ water damage

Optimus_prime — Fri, 13 Nov 2015 05:55:26 GMT

I opened the phone the seller wont assist me

Re: Z3+ water damage

Uliwooly — Sat, 14 Nov 2015 00:30:56 GMT

@Optimus_prime

Check this out

This looks promising

http://www.reviveaphone.com/

Re: Z3+ water damage

Optimus_prime — Sat, 14 Nov 2015 00:38:31 GMT

Thanks very much service centre called today and they said the main board has a shot and the phone is BER so im guessing i must sell it for parts or find the mainboard but the problem is i cannot scout one anywhere on the internet any ideas people ?

Re: Z3+ water damage

Uliwooly — Sat, 14 Nov 2015 01:06:32 GMT

@Optimus_prime

the motherboard will cost you almost as much as a new phone.

Re: My z3 is not water proof

warrior_480 — Sat, 23 Jul 2016 12:04:12 GMT

hi..

i had purchased xperia z3+ last year and was doing fine untill i saw somme colur change at corner of my phone's screen.

i gave it for repair at authorised service centre on 02 jul 16 and todya (23jul16) , i got my handset repaird. When i checked the pressure sensor values on my phone, it remained unchanged even after applying pressure on screen with the only port available on the phone firmly closed. The guy there told me that it is still water proof though he kept the phone to send again for confirmation. does that mean the seals are not in place and my phone is not water resistant as per the IPS ratings?

Xperia z3+, pressure sensor value unchanged

warrior_480 — Tue, 09 Aug 2016 19:30:47 GMT

1. I received my xperia Z3+ after getting repaired (screen change).
2. When I checked the values of pressure sensor (in front of the xperia service centre person), it dosent change even on applying the pressure on screen. ( the only port on z3+ was firmly closed).
3. As I feared , the phone dosent seem to be fit for the IPS grading with which it came for being water resistant.
4. though the phone is with the service centre again for confirmation,
5. Does that mean its no more water resistant now??

Re: Xperia z3+, pressure sensor value unchanged

_alexdon_ — Tue, 09 Aug 2016 19:33:56 GMT

Read this before you draw any conclusions:

/t5/Xperia-Z3-Compact/Pressure-Sensor-test/m-p/1029219#M15069

Re: Xperia z3+, pressure sensor value unchanged

warrior_480 — Wed, 10 Aug 2016 07:40:43 GMT

thx bro,

but the thing is the pressure is not rising at all. It remains same either you open the flaps or close it firmly.

however in all new devices, i.e. that are factory sealed and not opened there after for repairs , it works.

i checked up with z5, it works. the service centre says it is passing the vaccum test, but strangely when i recd my phone back ,i foud the back panel to be having gap at one edge. i u press it, it dips down and on releasing up with gap seen. you can also insert thin object like a paper or something. how come they still claiming it water resistant??