topic Re: Unresponsive screen after the update sony c4 in XPERIA archive

Unresponsive screen after the update sony c4

paul1988 — Tue, 17 May 2016 14:19:27 GMT

Hello!

I bought my SONY XPERIA C4 ON nOVEMBER 2015,

I've never experienced any problem with my phone BUt now I've started facing touchscreen problems after I perform the software update this May 2016. I did factory data reset and Software upgrade using XPeria companion but nothing happens.

I went to Sony Service Center today to ask for a repair. They said that I wasnt the only one facing C4 problems after the update

They took my phone and asked me to wait for 2-3 months because parts needed for my phone is not yet available in my country ( Philippines). Now Im very disappointed to SONY that Im one of the c4 USERS that suffering from software/ hardware problems.

Re: Unresponsive screen after the update sony c4

Uliwooly — Tue, 17 May 2016 16:14:58 GMT

@paul1988

I'm sorry to hear that but there isn't much anyone can suggest other than stay in contact with your Local support.

Re: Unresponsive screen after the update sony c4

Sonyc4problems1 — Sun, 10 Jul 2016 08:11:29 GMT

Why on earth hasn't this person been offered either a new phone or one to use whilst it's being repaired? If my new car was in the garage I would get a courtesy car. If the update has made it not work properly then that is the responsibility of Sony for putting out an update that was faulty 2-3 months is a very long time.

Re: Unresponsive screen after the update sony c4

YoGem — Tue, 19 Jul 2016 00:27:53 GMT

You must contact back the local support and see if they can confirm again it's a software issue, if it is... Ask for a firmware downgrade or a replacement phone as this software issue is not allowing you to use a phone you paid for good money. Oh believe me they have to as you have a unusable device in your hands.