topic Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5 in XPERIA archive

Camera app, support app, flashlight and web based apps all crashing since MM update Z5

char23 — Sat, 21 May 2016 22:57:53 GMT

New update has caused lots of issues for my phone, firstly my flashlight not accessible. Also having issues with my web based apps when running them with data, however they work fine when connected to wifi. My camera also keeps crashing. My support is also not working with the diagnostic tests also crashing or not completing. So far i have tried to clear the data/cache from the apps having problems and restarting, i have also done a complete factory reset. With none of these working i also completed software repair using pc companion. Despite all my efforts the problems are still persisting and as i said all these problems only started after the new update, is there anything else i can try to solve the problems?

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

Uliwooly — Sat, 21 May 2016 23:05:20 GMT

@char23

have you restricted any app? which apps are you experiencing issues with?

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

char23 — Sat, 21 May 2016 23:22:25 GMT

hi, thanks for your reply. I havent restricted any of my apps, the main one other than my built in apps is my youtube app which will no longer function when used without wifi since the update.

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

Uliwooly — Sun, 22 May 2016 06:08:13 GMT

@char23

How slow is your data ? download speedtest and report back.

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

char23 — Tue, 24 May 2016 17:10:57 GMT

Downloaded speed test results are as follows:

download= 24.21

upload= 0.70

ping= 20

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

Uliwooly — Wed, 25 May 2016 01:16:23 GMT

@char23

could you test youtube while on >>> safe mode

settings > data usage > youtube > have you restricted app background data?

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

char23 — Wed, 25 May 2016 16:29:16 GMT

tested youtube on safemode, still not working, and no i have not restricted the app data

Re: Camera app, support app, flashlight and web based apps all crashing since MM update Z5

Uliwooly — Wed, 25 May 2016 21:11:27 GMT

@char23

You could try a different SIM card to see if you experience the same, if you do then repair the phone with XC

if you don't then contact your carrier/network regarding this

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

sony android update 6.0.1 has broken my phone!!!!!

char23 — Fri, 17 Jun 2016 03:02:12 GMT

so a few months ago after my phone updated the new marshmallow 6.0 i noticed a few faults with my phone, mainly the camera kept crashing and basically became unaccessable. I decided to wait for the new patch update in the hope that it would be solved then. So last night i get my new update, and as soon as its finished, phone turns back on and message keeps popping up "system ui is not working" i then decided to switch my phone off, leave it a while and then switch it back on again, only to find that my phone shows the startup and then... nothing just one blank black screen. The only thing i was able to do was switch the phone on and off. I decided to plug it into my laptop and try the repair with pc companion. It does that and then when my phone turns back on again it goes straight to the setup screen (welcome screen) where you select langauge and press "get started" only when i go to click on that i find that the touchscreen is now no longer working, however strangely when i press the power button the little box that comes up to restart or turn of comes up i am able to press and select one of those. I tried to do another repair using pc companion, but now when i plug it in, most times the pc companion wont detect my device now and when it does it says the phone is locked, which i cant do nothing about because the touch screen isnt working! Thankyou very much sony, first update stopped some of my phones basic apps from working and NOW YOU HAVE BROKEN MY PHONE COMPLETELY. Very unhappy with this, for such a big company i expected better, how can you release updates that can damage devices in this way? first sony phone for me and most certainly the LAST! and just to note i have only had this phone for 6 months and it is in prestine condition (as i always take very good care of my phones) however for the price i paid for this phone, to be having issues like this after such a short space of time is unacceptable and now im assuming my only option would be to have it sent off? huge inconvenience for me as my work highly relies on me having a phone. i really did expect better, to say its a shame and dissapointment is a huge understatement!

Re: sony android update 6.0.1 has broken my phone!!!!!

MarlonUk1 — Fri, 17 Jun 2016 03:10:36 GMT

have your phone repaired at your local service center Local support

Re: sony android update 6.0.1 has broken my phone!!!!!

char23 — Fri, 17 Jun 2016 03:13:34 GMT

i do realise this is my only option, however i do find that for me to even have to go through the inconvenience of that and to be without the phone for however many weeks and in the mean time provide myself with another phone is something after only having this phone for 6 months that quite frankly shouldnt be happening, especially when it is down to an update sony have sent out!

Disgraceful SONY!!

char23 — Thu, 23 Jun 2016 17:55:08 GMT

Well seeing as sony for some reason decided to delete my last post i will write it again, and if its deleted again i will just post again- it is disgusting the service i have recieved and i will make sure others hear about it! How dare you try to take away my freedom of speech for uncovering what con-artists you are!

My phone began having issues the very same day after i updated the android version 6.0 and then even more issues after the 6.0.1 to the point where my phone had become unusable. My phone had been kept in prestine condition and never dropped or placed in water. As the phone had never had any issues prior to the update i was told it was a firmware issue and to send the phone in and it would be reapired under warranty. I sent my phone is Repair no. 1-26016262948. i recieve an email today quoting £136.76 for repair as there is "a damaged display and external damages" to which makes my warranty void. Absolutely disgraceful my phone was sent in without so much as a scratch, due to issues caused by the update YOU sent out. I see your game SONY- damage my phone to save yourselves money by having me pay for the repair. I THINK NOT! the case has been sent up to be investigated and let me assure you now SONY if my phone is not sent back to me in the exact same prestine condition it was sent off in, with the faults rapired in accordance to your warranty then i will be getting in touch with trading standards, what a way to treat your customers!

Re: Disgraceful SONY!!

char23 — Thu, 23 Jun 2016 17:57:23 GMT

or i wonder will you delete this post as well??

Re: Disgraceful SONY!!

bjproc — Thu, 23 Jun 2016 18:08:56 GMT

Hope you get this resolved

Re: Disgraceful SONY!!

char23 — Thu, 23 Jun 2016 18:13:03 GMT

Thankyou, i hope so too. Its so disapointing because before the updates my phone worked perfectly- really couldnt fault it, but for the cost of the phone on its own and now to be expected to hand out nearly a weeks wages for myself is just unacceptable, especially for damage i did not do to the phone- really such a shame, i highly doubt SONY will have me as a returning customer!

Sent phone off for repair, only 5 weeks after getting it back its broken again!!!

char23 — Sat, 03 Sep 2016 00:58:54 GMT

so sent my z5 off due to a firmware issue that occured afer the new marshmallow update, got my phone back just over 5 weeks ago and iv started getting the same issues as last time, first my camera stopped working, then my diagnostics wasnt functioning properly, it was detecting problems with the camera and system UI, the same as last time, then my screen started going blank but could still hear the phone ring for phonecalls but screen remained blank. was told to do a software repair, did that and just the same as last time, all it did is make the problem worse, My touch screen function is now not working at all, so phone switches back on after repair and i cant get past the startup screen, thanks a bunch sony- you did a great job of repairing my phone- all that money spend and all im left with is a very expensive paper weight- i suppose i will just send it off for repair again and be without my phone for another 3 weeks!!!! and not even so much as an apology from anyone at sony for the fact that my phone has been broken "twice now" by their own software problems- will literally NEVER EVER buy a sony phone again!