topic Re: Phone is dead, does not start. in XPERIA archive

Phone is dead, does not start.

jdoctor — Mon, 23 May 2016 07:24:44 GMT

Help

This morning my phone just up and died!! Im not getting a charging light when its connected to power. Ive tried holding the power/vol up combination and the yellow reset button to no avail.

Connected it to PC companion to repair it but got nothing from there as it cant connect to the phone 😞

Re: Phone is dead, does not start.

Didrik — Mon, 23 May 2016 07:50:40 GMT

Hi @jen1873,

Sorry to hear that.

My first suggestions would be to force a shutdown using the two methods you described below. Have you tried a software repair using Xperia Companion?

If the above does not help you will most likely have to send your phone to an authorized service center. Contact Local support for information on how to proceed.

Re: Phone is dead, does not start.

jdoctor — Mon, 23 May 2016 08:05:09 GMT

I can't even get it to connect to the of to we the companion!!

Re: Phone is dead, does not start.

jdoctor — Fri, 10 Jun 2016 09:43:12 GMT

Got Z3 compact back from Sony, the nice ppl there had replaced some scratched external bits!

However, this morning with phone being more or less fully charged, it decided to turn itself off again! None of the 'fixes' work. Seriously considering jumping the Sony ship to someone else

Re: Phone is dead, does not start.

BertandErnie — Mon, 13 Jun 2016 16:40:19 GMT

I'm having exactly the same problem after it was sent away for something and it keeps shutting down and doesn't want to start up now have to keep using yellow button

Re: Phone is dead, does not start.

jdoctor — Wed, 15 Jun 2016 17:30:13 GMT

Mine won't even start after pushing the yellow button for near 5 minutes, absolutely nothing from the phone. Just got it back this morning at 1030 after being away the 2nd time to get 'fixed' and it's literally just turned itself off 5 mins ago. Im getting somewhat pi33ed off with it!