topic Re: Bluetooth disconnect in XPERIA archive

Bluetooth disconnect

Mrdubstix — Sun, 28 Aug 2016 22:42:48 GMT

hello, I have for some days a problem with my headset, it disconnects all alone and reconnect to Bluetooth, and I just checked with a Bluetooth speaker that's the same thing, would you have an idea of the problem? thank you

Re: Bluetooth disconnect

Uliwooly — Sun, 28 Aug 2016 23:41:11 GMT

@Mrdubstix

test it in >>> safe mode

do you have stamina mode on?

Re: Bluetooth disconnect

CameronT — Mon, 29 Aug 2016 00:26:17 GMT

Hi @Mrdubstix,

Welcome to the community.

Can you try restart smart connect?

To do this please go to Settings > Apps > All > Smart Connect > Force Stop > Clear Data, then restart your phone.

Re: Bluetooth disconnect

Mrdubstix — Tue, 30 Aug 2016 17:55:33 GMT

After several tries, I reboot and also disable smart connect the problem continues, in safe mode the problem disappeared! what is the problem?

Thank you for your help

Re: Bluetooth disconnect

CameronT — Thu, 01 Sep 2016 00:20:36 GMT

@Mrdubstix,

If the phone is working correctly in this mode, this indicates there is a third party app causing a conflict with the device.

In this situation I would advise to remove the downloaded apps one by one to identify which app is causing the conflict.

If the phone does not perform correctly in Safemode I would advise to run a software repair on your handset as this is likely to resolve the issues currently being experienced.