topic Re: Front camera problem in XPERIA archive

Front camera problem

ndaaaj — Mon, 29 Aug 2016 20:31:03 GMT

Since the android upgrade to version 6.0 , the front camera stopped working. repair device from the computer but does not work . any solution?

I tried from settings , restoring the system , installing another camera , but nothing.

Re: Front camera problem

Uliwooly — Mon, 29 Aug 2016 20:35:46 GMT

@ndaaaj

you should contact your Local support

Re: Front camera problem

ndaaaj — Mon, 29 Aug 2016 20:51:02 GMT

i contacted sony, but i still have no answer. they said they would call me ... two days ago.

Re: Front camera problem

Uliwooly — Mon, 29 Aug 2016 21:00:06 GMT

@ndaaaj

They probably need to inspect your phone in person, it doesn't hurt to call them again.

Re: Front camera problem

YoGem — Mon, 29 Aug 2016 22:17:41 GMT

It's mostly a front camera module detached from the main board or if it's connected via ribbon it may be damaged or disconnected but, as uliwooly stated, the only way to know is to have the device inspected.

Re: Front camera problem

Didrik — Tue, 30 Aug 2016 06:24:15 GMT

Hi @ndaaaj,

I agree with @YoGem and @uliwooly. If the software repair did not help to sort this out I'd recommend you contact your Local support in order to have your device sent to and examined by an authorized service centre.