topic Re: Generic Apps Not Responding in XPERIA archive

Generic Apps Not Responding

G8Keeper — Tue, 30 Aug 2016 12:31:14 GMT

Hi,

Anybody else having an issue since the recent 6.0.1 update with generic apps such as Album and Music not working? When I attempt to open them they say "Unfortunately, XXX has stopped working", some give me the option to report, others do not. This is very very frustrating as I can't really use my phone for much bar basic operations. I've tried clearing cache etc but am worried about removing and re-installing as I'll lose data.

Help!!

Re: Generic Apps Not Responding

Uliwooly — Tue, 30 Aug 2016 18:45:20 GMT

@G8Keeper

that's rather odd.

settings > apps > look for the apps > memory > clear data > restart the phone > check again.

Re: Generic Apps Not Responding

G8Keeper — Tue, 30 Aug 2016 19:31:49 GMT

It sure is, no cigar with the fix you suggested. I have no idea what's going on. Short of a factory reset I have few options left.

Re: Generic Apps Not Responding

Uliwooly — Tue, 30 Aug 2016 19:32:45 GMT

@G8Keeper

test the phone in >>> safe mode

Re: Generic Apps Not Responding

G8Keeper — Tue, 30 Aug 2016 19:40:50 GMT

It's the same in safe mode. I'm going to get rid of a whole host of apps to see if that works.

Re: Generic Apps Not Responding

Uliwooly — Tue, 30 Aug 2016 19:56:54 GMT

@G8Keeper

keep us updated.

Re: Generic Apps Not Responding

G8Keeper — Tue, 30 Aug 2016 20:07:55 GMT

@uliwooly

No change despite a whole host of apps uninstalled. It seems to be stemming from my Google play app, which has had its data reset etc too.

What the fudge is going on lol!?

Re: Generic Apps Not Responding

Uliwooly — Tue, 30 Aug 2016 20:09:49 GMT

@G8Keeper

Time to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355