topic Re: WiFi calling won't work in XPERIA archive

WiFi calling won't work

Bluedog — Tue, 30 Aug 2016 22:48:07 GMT

Have z5 compact. Despite being connected to WiFi and WiFi calling setting on I get a message saying mobile network not available connect to a WiFi network when I try to make a call at home with poor mobile signal. This is a replacement phone, yet still same fault.

Re: WiFi calling won't work

Uliwooly — Tue, 30 Aug 2016 23:06:52 GMT

@Bluedog

Is your device supported by your network/carrier?

Re: WiFi calling won't work

Bluedog — Tue, 30 Aug 2016 23:33:44 GMT

Yes I got it from ee and have enabled WiFi calling with them

Re: WiFi calling won't work

Uliwooly — Wed, 31 Aug 2016 00:47:02 GMT

@Bluedog

You should contact them to make sure that it is activated

Re: WiFi calling won't work

Bluedog — Wed, 31 Aug 2016 00:54:53 GMT

Yes have done that and it is and they have sent replacement phone which still does not work

Re: WiFi calling won't work

Uliwooly — Wed, 31 Aug 2016 01:18:54 GMT

@Bluedog

Perhaps they sent you a defective phone.

Re: WiFi calling won't work

Bluedog — Wed, 31 Aug 2016 01:21:48 GMT

That would be 2 detectives phones then, the first one and the replacement

Re: WiFi calling won't work

YoGem — Wed, 31 Aug 2016 01:51:57 GMT

I won't be surprised that the features is not enabled in your line, can you ask them to verify the line and the account to check if it's active and everything is working fine? You can ask them to initiate a test call.

It can be also that your wifi router is blocking ports used to do voip, did you try a different wifi router?