topic Re: Z5 With display problem! in XPERIA archive

Z5 With display problem!

Aaron_Tribal — Sat, 16 Jul 2016 06:03:42 GMT

Hello, good night. I'm talking from Brazil, and I'm having a problem with my super recently bought Xperia Z5. It was perfectly functional until my last screen block around 00:20 tonight. After on, i tried to unlock the phone to set up the alarm, but it does only showed a "blank" screen, showing no images at all. I tried the Sony companion to check some solution for a probably software problem, without luck. I made a video showing what happened, hoping someone can help me with it. Also, the Red Led on the top of the phone, blinked three times, and then, stayed red a while, turning off after some time. I sincerely hope someone can help me! Thanks.

https://m.youtube.com/watch?feature=youtu.be&v=LNl3vWW9k_k

Re: Z5 With display problem!

Uliwooly — Sat, 16 Jul 2016 06:23:46 GMT

@Aaron_Tribal

Remove the SIM and SD cards > connect the phone to a wall charger > press and hold power and volume up for 10 seconds > let it charge for 2-3 hours > then repair it with XC, if that doesn't work, contact your Local support

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 With display problem!

Aaron_Tribal — Sat, 16 Jul 2016 06:42:12 GMT

Thanks, but it was full charged (around 97%) by the time this problem happened... =\ I also tried to repair the software by reseting it to default settings, but nothing worked. I bought it from the UK, and i do not believe Brazilian Sony Support will offer me a new phone, if my problem is not solvable. I'm so sad, Sony is always letting me down... But, thanks for your reply!

Re: Z5 With display problem!

Uliwooly — Sat, 16 Jul 2016 06:48:39 GMT

@Aaron_Tribal

Just try my suggestion and report back.