Bad Service

anushweta — Sat, 16 Jul 2016 06:57:59 GMT

Hi Team,

This is regarding my handset Sony Xperia Z1 that i submitted at your service center in Lajpat Nagar, New Delhi on July 2nd, 2016, wherin i was told that i shall be getting my handset back with 10-12 days as it needs to be sent for repair.

However, today on the 14th day i am told that it will take some more time as parts are still not available.

Now my concerns here are listed below:
Some more time without a timeline is not helpful
If parts are not available then i need a replacement for my handset
Customer Service is not helpful either as no resolution provided on timeline and only this email id is provided
I was told that i would be transferred to a senior executive by your agent named as GLADSON. however, after holding the line for almost 5 minutes i was still not transferred to anyone who can help and was told that a call back would be arranged.
Requesting you to help me with a closure on the timeline ASAP.

Regards,
Anushweta Baruah

Re: Ticket number:16070203798

Uliwooly — Sat, 16 Jul 2016 07:01:26 GMT

@anushweta

This is a user based forum, you have to contact your Local support

on a side note, don't publish your private info.

topic Re: Ticket number:16070203798 in XPERIA archive

Bad Service

Re: Ticket number:16070203798