topic Re: help needed, cant see nothing on my screen in XPERIA archive

help needed, cant see nothing on my screen

fede82 — Sat, 16 Jul 2016 19:59:11 GMT

suddenly without any fall (today)

my sony z3 compact screen is like in the pictures, I cant see nothing.

when I start the phone, it shows like 2nd pic, after 10 seconds screen shows as 1st pic, and its useless

first pictures show

Re: help needed, cant see nothing on my screen

Uliwooly — Sat, 16 Jul 2016 20:29:27 GMT

@fede82

I can't see the pictures, could you upload them to box, dropbox, onedrive, drive, etc and post the link or you can wait for them to be approved by a moderator.

If you connect the phone, are you able to access the files?

if you call your phone, does it go through?

Re: help needed, cant see nothing on my screen

fede82 — Sat, 16 Jul 2016 20:33:25 GMT

Thanks for the fast reply

Im able to use the phone, atm im using it with webwhatsapp and receiving calls, but answering without knowing who is calling

https://postimg.org/image/ib9ls98mp/

https://postimg.org/image/j22by1b01/

Re: help needed, cant see nothing on my screen

Uliwooly — Sat, 16 Jul 2016 20:44:24 GMT

@fede82

I'm sorry to say that but that's a hardware issue, you will have to contact your Local support

By looking at the pictures, it seems that there was stress/hit or something on the right side of the phone, hence the dark mark.

Re: help needed, cant see nothing on my screen

fede82 — Sat, 16 Jul 2016 20:45:45 GMT

Yes it looks like a fall, but not today. thanks!