topic Re: Bluetooth audio in XPERIA archive

Bluetooth audio

Kev_B — Sat, 04 Jun 2016 12:38:21 GMT

Upgraded to 6.0.1 yesterday evening and I've discovered that Bluetooth audio when playing music begins to become extremely unstable after 10 mins. Stuttering and having around 1-2 seconds of audio/video syncing issues. Prior to updating on Lollipop it had very slight syncing issues, but now it has become a lot more apparent. I've turned off battery optimisations for Google Music thinking that may solve it but hadn't made a difference.
Wondering if anyone has solved this issue with changing a few settings around or if Sony are aware of this and working on a solution?

Re: Bluetooth audio

Uliwooly — Sat, 04 Jun 2016 17:16:24 GMT

@Kev_B

could you test it in >>> safe mode to narrow down the issue?

Re: Bluetooth audio

Kev_B — Sat, 04 Jun 2016 21:33:55 GMT

@uliwooly

It's the exact same Bluetooth issue that the Z5 has running Marshmallow.

I've ran it in safe mode, ran a software repair using the Sony software on my laptop, cleared cache, factory reset, everything.

Re: Bluetooth audio

Kerozin — Mon, 06 Jun 2016 09:36:18 GMT

Upgraded yesterday to 6.0.1. and can confirm the same problem.

Stuttering and cutting start after few minutes of use, it gets worse with phone going to sleep (screen turning off) at least for me.

Happens with both Sony Music app and with streaming app I use (XiiaLive). Tried with two headsets, Plantronics BackBeat Go2 and Jawbone Icon and there's no difference. There are no problems with cutting during voice calls only a2dp streams are affected.

I do use Mi Band (BT activity tracker) with phone, will try unparing.

Prior to the upgrade bluetooth implementation on phone was rock solid.

Re: Bluetooth audio

LockLock — Mon, 06 Jun 2016 10:00:21 GMT

I have similar problems. I upgraded on Saturday. At first no issues but since then both my Bluetooth headset and speakers have stopped working. They pair with my phone but I get no sound. I'm using Plantronics backbeat fit and DBPower BX600. Any suggestions?

Re: Bluetooth audio

Kev_B — Mon, 06 Jun 2016 10:44:56 GMT

I ended up doing a factory reset on my Z3 Compact and it works slightly better for me. Still has audio issues if connected via WiFi or tethering at the same time and if leaving the screen of for around 10-15 mins.
It's a software issue that isn't going to solved until Sony gets around to fixing it. Which could be months, if ever!

Re: Bluetooth audio

talkintongues — Mon, 13 Jun 2016 12:40:35 GMT

Hi - like others on this thread, i recently upgraded to 6.0.1.

The bluetooth audio, amongst other things is now terrible, with crackling/stuttering throughout any audio track that i play.

Most displeased as i quite heavily rely on listening to audio be it music or podcasts and also taking calls using my bluetooth headsets

Please tell me that we don't have to wait until the next update for them to fix this? At least provide a patch to download to solve the problem

I have paired with 3 headsets and all have the same problem now, when previously, there was no issue.

SONY - pls sort this out!

Z3c Bluetooth audio problem after marshmallow update

Mike1894 — Wed, 15 Jun 2016 05:04:01 GMT

Ive been using my bts710 Bluetooth speaker for quite awhile. It works perfectly fine with my phone until I updated it from lollipop to marshmallow. Everything about the update is fine aside from one thing. whenever I am
pairing my phone to my Bluetooth device now the music keeps on stuttering after 3 to 4 songs, even I am not using it. Its kinda annoying since I bought this phone becausr music is one of its trademarks. Anyone having the same problem?

Re: Z3c Bluetooth audio problem after marshmallow update

Mike1894 — Wed, 15 Jun 2016 05:32:06 GMT

Tried to play music with my Bluetooth device in safemode got the Same results so it is clearly a software issue. Sony please fix this bug thanks.

Re: Z3c Bluetooth audio problem after marshmallow update

MarlonUk1 — Wed, 15 Jun 2016 07:41:54 GMT

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Bluetooth-audio-dropout/m-p/890562#M2724

http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Bluetooth-audio-stutter-after-marshmallow-update/m-p/1103796#M12826

please use the search bar above to find more threads regarding this problem

Re: Bluetooth audio

Mike1894 — Sun, 19 Jun 2016 21:37:00 GMT

Was not able to find solution there either. I think the stuttering is happening when the device is in deep sleep mode. . To enhance batterry life the phone is trying to close all working applications in background including bluetooth. I am considering downgrade now :C

Z3C - Bluetooth issues

Nash-K — Tue, 19 Jul 2016 10:24:14 GMT

Hello everyone,
Since Last Android update (marshmallow 6.0.1), i have some issues with Bluetooth.
I already had a plantronics headset which worked extremly fine with my Z3C, car take calls and listening multimedia.
This headset have died in a washing machine.
Have bought another one (plantronics again) and i have been extremly disappointed because knowing disconnection when pairing with my phone.
But now, after several test, i know it's not my headset but my Z3C Who have issue.
Can't be connected to a Bluetooth equipment without knowing disrupting connection.
Equipment tested :
- plantronics m70 headset
- Jbl charge 2+
- Bt audio in a Mercedes car

When Sony going to solve this problem who have appear with the Android 6.0.1 update ? (no prob with lollipop)

Thanks for reading and all my excuse for my approximative english

Re: Z3C - Bluetooth issues

dathome — Thu, 21 Jul 2016 10:56:55 GMT

This is annoying. I have Android 5.1.1 and my Jaybird Freedom 4 was working fine until a little while ago; then it wouldn't stay connected. I thought the headset was dead so I bought a new Jaybird X2. Now I find that the connection turns to crap after a few minutes of use with the new headset. I've also noticed other connections such as in my car drop out. Ive also found my old headset still works ok with my old iPhone4. I'm sure it's a problem with the Sony xperia Z3 compact bluetooth.

Come on Sony. FIX IT

Re: Bluetooth audio

Smokeball — Mon, 25 Jul 2016 12:25:33 GMT

I have the same problem with my Xperia Z5

Re: Bluetooth audio

Kerozin — Mon, 08 Aug 2016 20:01:58 GMT

Just a little update, USB firmware reflash/repair with official sony tool completely fixed the BT issue for me on z3c.

Don't know if it makes any difference but I didn't restore anything from google backup after flashing.

Everything now works as it should, phone is very stable and battery life is great.

Re: Bluetooth audio

Kerozin — Thu, 25 Aug 2016 13:29:10 GMT

Unfortunatelly flash/repair didn't fix issue it just made it little better.

Audio still very often cutting out on both Jawbone and Plantronics BT headphones.

Re: Bluetooth audio

Kev_B — Mon, 29 Aug 2016 14:53:40 GMT

After recently receiving an OTA update to build number 23.5.A.1.291 my bluetooth issues seem to of all been resolved. Hopefully it sorts it out for everyone else too 👍