topic Re: Contact name wiped after update in XPERIA archive

Contact name wiped after update

Leh1 — Fri, 02 Sep 2016 03:09:40 GMT

I just updated my software and have lost some of my contact details. I have forced stop of contacts abd checked my filters but they still haven't turned up after restarting my phone.

Re: Contact name wiped after update

CameronT — Fri, 02 Sep 2016 04:07:40 GMT

Hi @Leh,

Welcome to the community.

I am sorry to hear about this issue.

Did you have a Google account on your phone and do you know if you had it set to sync your contacts?

Re: Contact name wiped after update

Leh1 — Fri, 02 Sep 2016 07:46:15 GMT

Im not exactly sure, when I go into contact settings there is a google account noted and all the contacts are ticked but I dont know how to sync it.

Re: Contact name wiped after update

Leh1 — Mon, 05 Sep 2016 00:05:27 GMT

Is there anything I should do to try and get the contacts back?

Re: Contact name wiped after update

CameronT — Mon, 05 Sep 2016 00:24:20 GMT

Hi @Leh,

To Sync your contacts you can just turn off Sync for contacts then turn it back on. It should show todays date and time.