topic Re: Almost black screen in XPERIA archive

Almost black screen

AhmedWardy — Wed, 08 Jun 2016 21:37:03 GMT

My Xperia Z3's screen is almost black. It happend after my phone fell in water, and it is supposed to me waterproof. I cant see anything, but I can feel som viberation when I try to paste my code. Phone still works as I can hear camera shutter clicks by pressing the camera button. I can also hear other notification sounds. The display itself just doesn't work. The on/off button does not react as well. Tried volume up-off button thing about 10 times. Do not know what to do now. Any help would be appreciated!

Re: Almost black screen

Uliwooly — Wed, 08 Jun 2016 21:40:08 GMT

@AhmedWardy

Stop using the phone > remove the SIM and SD cards > place the phone in a bowl with rice > leave it with the covers open for 24-48hrs > also contact your Local support and request a vacuum test.

The vacuum test will prove who is at fault, if you have a factory issue or if it is a user's fault.

Re: Almost black screen

Didrik — Thu, 09 Jun 2016 09:01:07 GMT

Hi @AhmedWardy,

Sorry to hear about your phone.

As @uliwooly mentions you should contact your Local support in order for an authorized service center to examine your device. They will be able to determine what might have caused this.

Re: Almost black screen

AhmedWardy — Fri, 10 Jun 2016 11:19:10 GMT

uliwooly

I put my phone in a bag of rice, and left it there in 3 days. But When I took it out, it didn't work, the screen was still almost black. When I use a flash liht or put it under the sun shine, then I can see a little bit

Re: Almost black screen

Uliwooly — Sat, 11 Jun 2016 01:28:35 GMT

@AhmedWardy

I'm sorry to say this but the phone might be totaled

Re: Almost black screen

Didrik — Mon, 13 Jun 2016 10:12:54 GMT

Hi again @AhmedWardy,

Sorry to hear that, in that case I recommend that you send it in for examination and repairs.