topic Update, contacts gone in XPERIA archive

Update, contacts gone

Grooveman1 — Tue, 14 Jun 2016 09:34:11 GMT

Hello, i’ve just updated my Z5C tot Android 6.0.1.

In the past an update never has gone wrong This time, 95% of my contacts are gone. It looks like the 5% contacts that are still in my phone contacts I’ve recently add.

Does someone know how to get the 95% contacts? I've tried to filter, import accounts etc. Nothing works...

Thanks.

Re: Update, contacts gone

_alexdon_ — Tue, 14 Jun 2016 09:36:50 GMT

@Grooveman1 Not sure why this happened but you can take a look here:

/t5/Xperia-Z3/Update-6-0-Contacts-Lost/td-p/1131535/highlight/true

An update should not affect personal data.

Re: Update, contacts gone

Grooveman1 — Wed, 15 Jun 2016 08:20:10 GMT

Thanks for your reply.

I've managed it to get it back with a backup. Almost all contacts are back!! I'm only busy with the filters, but it works again!

Re: Update, contacts gone

_alexdon_ — Wed, 15 Jun 2016 08:21:12 GMT

This is a good reminder to always backup important data :smileysmileythumbsup: