topic Re: Software repair failed in XPERIA archive

Software repair failed

conflicker — Wed, 27 Jul 2016 13:49:54 GMT

My Phone prompt to have an update, during the process of updating my phone it failed for some unknown reason. Now, my phone won't start up. I tried to do software repair in xperia companion but during the process around 50% it says "Software repair failed".

Here's a screenshot of the error:
http://screencast.com/t/uIIhfMjen

Phone Details:
Xperia aqua m4 E2353

Please help!

Re: Software repair failed

Christofer — Wed, 27 Jul 2016 14:06:36 GMT

Hi @conflicker, sorry to hear about this.

You can try performing the software repair again. If you are still unable to perform the software repair your phone needs to be sent to an authorised service center. You can contact your Local support team for more information on how to proceed from here.

Re: Software repair failed

conflicker — Thu, 04 Aug 2016 01:43:23 GMT

Thank you for your reply, been trying software repair over and over again but no luck. Do you have direct support through email? I tried to call the support in the Philippines but there's no toll free and calling them will cost a lot of money. I was able to get in touch with them once, but the call goes off and they don't call me back.

Re: Software repair failed

Christofer — Thu, 04 Aug 2016 15:11:15 GMT

I'm sorry to hear that. Try sending an email to questions.ph@support.sonymobile.com and you should reach your local support team directly.

Re: Software repair failed

conwayinkzn — Mon, 15 Aug 2016 12:27:04 GMT

Hi Conflicker,

Did your issue ever get resolved?

I'm having the same problem.

Kind Regards,

Lee-Ann

Re: Software repair failed

conflicker — Tue, 16 Aug 2016 02:08:38 GMT

I'm still sending my phone to the nearest service center. In my case it's Butuan City as I'm from Surigao City.

I'm still waiting for feedbacks from them.