topic Re: Power\lock button does not work in XPERIA archive

Power\lock button does not work

Larx — Wed, 27 Jul 2016 18:00:29 GMT

My power button worked normaly, then 80% then 40% and now 0% . If i want to unlock phone i have to plug in usb charger or somebody has to call me so that the screen lights up and then i unlock it. It is pretty anoying since i cant use my phone at all if i dont have a charger with me or somebody calls me so that the screen flashes and i can use my phone.

Any solutions?

Thanks

Larx-

Re: Power\lock button does not work

Uliwooly — Wed, 27 Jul 2016 22:50:55 GMT

@Larx

That's a hardware issue, you have to either contact your Local support or if you DIY, it will be cheaper but it will void the warranty, keep in mind that it might be even more than just replacing the power button.

Re: Power\lock button does not work

Jake-SonyXperia — Thu, 28 Jul 2016 00:31:10 GMT

Hi Larx,

You could attempt a software repair on the device first.

Software repair

Re: Power\lock button does not work

traveller_cz — Fri, 29 Jul 2016 07:10:17 GMT

If the microswitch still works (you can hear click when you push the button) try to restart your phone first. Turn the phone off by Pushing and holding the red button by your SIM card untill the phone vibrates. Then turn it on. You will not lose any data. This worked for me (I used the camara button to turn the screen on)..

Re: Power\lock button does not work

Larx — Fri, 29 Jul 2016 14:05:51 GMT

Ok i turn it off on the red button. How do i turn in on now when power button doesnt work?!

Re: Power\lock button does not work

Larx — Sun, 31 Jul 2016 15:55:55 GMT

Still not working after trying all of advices from above. Any other solution?

Re: Power\lock button does not work

Jake-SonyXperia — Mon, 01 Aug 2016 00:24:14 GMT

Seems as though you will need to follow @uliwooly's instructions as above, try contact Customer Care and have them get the device inspected.

Use my signature below to find contact details for your region.

Re: Power\lock button does not work

Larx — Sun, 14 Aug 2016 19:37:27 GMT

Can someone please help me how can i restart my phone since my power button is not working. I checked all the menu and i cant find restart option. Since it hasnt been restarted for months (power button not working) would be nice if i could update my phone but i have to restart it

Thanks

Re: Power\lock button does not work

traveller_cz — Mon, 15 Aug 2016 05:49:48 GMT

You can turn your mobile OFF by holding the red button by your SIM card but since your power button does not work most likely you will not be able to turn it ON again. Maybe it is possible to restart it via Sony Companion program from your PC (not sure about it).