topic Re: C4 Dual won't send SMS in XPERIA archive

C4 Dual won't send SMS

Clks — Fri, 17 Jun 2016 13:12:32 GMT

Recently my C5 Dual has stopped allowing me to send SMS messages. I can write one but the button to send, and select which SIM I'm sending from, doesn't become active. I can't figure out if this is a settings issue I haven't been able to figure out?

Re: C4 Dual won't send SMS

MarlonUk1 — Fri, 17 Jun 2016 13:17:41 GMT

can you try to boot in safe mode?

Re: C4 Dual won't send SMS

Clks — Fri, 17 Jun 2016 13:29:25 GMT

Booted in safe mode and no change...

Re: C4 Dual won't send SMS

Uliwooly — Fri, 17 Jun 2016 16:06:26 GMT

@Clks

Do you have a data plan?

Is your data on?

Do you have the correct APN settings?

Re: C4 Dual won't send SMS

Clks — Fri, 24 Jun 2016 15:28:59 GMT

@uliwooly
I've always had a data plan, data working and access to make and receive calls so I'm not sure what you mean by 'the correct' APN settings?

Re: C4 Dual won't send SMS

Uliwooly — Sat, 25 Jun 2016 22:33:59 GMT

@Clks

Settings > more > internet settings > accept

Re: C4 Dual won't send SMS

Clks — Sun, 26 Jun 2016 06:29:09 GMT

@uliwooly accept isn't an option. It says to insert a SIM card even though both sims are working, with service and full signal

Re: C4 Dual won't send SMS

Uliwooly — Sun, 26 Jun 2016 19:47:53 GMT

@Clks

Is or was the phone locked to a different carrier network? how old are the SIM cards?

Re: C4 Dual won't send SMS

Clks — Mon, 27 Jun 2016 04:38:24 GMT

@uliwooly

No. When I first got the phone I could SMS on a 12 month old Thai SIM and a 2 year old UK SIM but now I can't SMS on the UK or brand new US SIM. When I first got it it could text on the UK and Thai SIM cards which is why I assume it must be a setting that I can't work out.

Re: C4 Dual won't send SMS

Uliwooly — Mon, 27 Jun 2016 15:07:35 GMT

@Clks

Just to clarify, you are trying to use a US SIM card but you are in a different country correct? if so, make sure that you enter the phone number correctly, the same apply to other SIM cards.

Re: C4 Dual won't send SMS

Clks — Mon, 27 Jun 2016 15:15:55 GMT

@uliwooly

US SIM being used in the US. Numbers for all the SIM cards I've had in have always been automatically detected and not altered.

Re: C4 Dual won't send SMS

Uliwooly — Mon, 27 Jun 2016 18:07:46 GMT

@Clks

Dial > *#*#7378423#*#* > service info > SIM lock

take a screenshot and post it here

Re: C4 Dual won't send SMS

Clks — Tue, 12 Jul 2016 22:31:29 GMT

Re: C4 Dual won't send SMS

Clks — Wed, 27 Jul 2016 12:44:56 GMT

@uliwooly sorry for the delay!