topic Screen problem in XPERIA archive

Screen problem

Screen_problem — Thu, 15 Sep 2016 17:54:20 GMT

Hii,, i'm having pixelation problem with my screen
I have sony xperia z3 dual and suddenly this issue appeared all colours interfer with each other and touch feature doesn't work

Re: Screen problem

Uliwooly — Thu, 15 Sep 2016 18:12:54 GMT

Could you take a screenshot and post it here, also transfer that screenshot to your computer and check if you see the same issue, but DO elaborate on the issues.

Re: Screen problem

Screen_problem — Thu, 15 Sep 2016 19:37:44 GMT

How can i attach photo?
Thanx in advance

Re: Screen problem

Uliwooly — Thu, 15 Sep 2016 19:46:14 GMT

either use a computer or scoll to the bottom > full

Re: Screen problem

YoGem — Fri, 16 Sep 2016 06:35:26 GMT

If you can get a screenshot and the issue is visible thru the picture then the problem may be software, but beware you could be able to capture an hardware issue, RAM where you may likely see areas with lines, or like inverted images of portions of the screen.

If you instead are not able to capture the problem via screenshot and, as you stated, lose also part of the touchscreen I can think there is an issue in the connector or the bus is damaged and you will have to contact local support in order to fix your problem.

Re: Screen problem

Didrik — Fri, 16 Sep 2016 08:49:38 GMT

Hi @Screen_problem,

Sorry to hear that.

If your phone doesn't reace to touch at all you might be able to access the menus using an OTG cable and a computer mouse. If you are able to get ahold of an OTG cable you could test the display in Diagnostics, found under Settings > About phone > Diagnostics > Test > Display. Did you see any odd-colored pixels here as well?