topic Re: battery died in XPERIA archive

battery died

jlariviere1 — Sun, 31 Jul 2016 22:54:03 GMT

My tablet's battery very abruptly died. I tried contacting Sony, but their support website page is non-functional and will not send them the email. The device is under warranty still. Has anybody had success with the phone or the chat support?

Re: battery died

Uliwooly — Sun, 31 Jul 2016 23:09:44 GMT

@jlariviere1

What if you call them instead of Emailing them? >>> Local support

Re: battery died

jlariviere1 — Mon, 01 Aug 2016 00:10:07 GMT

I'll be trying tomorrow, when they're open.

Hopefully it will work without being on hold for hours.

Re: battery died

Jake-SonyXperia — Mon, 01 Aug 2016 00:30:05 GMT

Hi jlariviere1,

Have you attempted any troubleshooting with the device? And if so can you please advise what you have tried?

Re: battery died

jlariviere1 — Tue, 02 Aug 2016 20:34:22 GMT

The battery is dead. Yes, I have tried troubleshooting.
Calling was a miserable waste of time.
The phone menu would never transfer me to the warranty folks. After 30 minutes, I got transferred directly to a warranty person who disconnected before going through her spiel. After 45 minutes, the next guy claimed nothing was in the system to identify my order, me, the previous calls, the warranty, nothing.

Complete waste of time and waste of warranty and time.

Re: battery died

Uliwooly — Sun, 07 Aug 2016 23:08:05 GMT

@jlariviere1

Sorry to hear that but this is a user based forum, you have to stay in contact with your Local support

Re: battery died

jlariviere1 — Mon, 08 Aug 2016 21:01:50 GMT

I've tried the local support. That is what didn't work.