topic Re: Battery issues: 32.2.A.0.224 in XPERIA archive

Battery issues: 32.2.A.0.224

astro_boy — Tue, 21 Jun 2016 13:26:10 GMT

Since upgrading to 32.2.A.0.224, my battery life on my phone has reduced significant. I've also noticed that my phone gets quite hot. Is it just me or is anyone else having the same issues?

Thanks

Re: Battery issues: 32.2.A.0.224

jolindbe — Tue, 21 Jun 2016 13:32:32 GMT

Yes, I have the same issue, the phone gets very hot and discharges quickly. Furthermore, I cannot make phone calls - if I open the "phone app", and enter a single digit, the app crashes. I have rebooted the phone, and it is useless.

Battery Drain since recent Z5 FW Upgrade

Kitepowered — Tue, 21 Jun 2016 13:54:12 GMT

Has anyone else had problems with their battery since the update this weekend?

When I first upgraded from my bulletproof Z3c my shiny new Z5 battery was terrible... I did much research and found that doing a reset through a PC might fix it, which it did... So since then I've been getting 2 and 3 days use from a single charge....

Got an update notification this weekend so (stupidly) did it... Now the phone is back to how it was before!!

I've just done a backup, reset and restore with the companion and early indications are it's not made a difference! Anyone else having the same issues? or have any solutions to the problem? Resetting my phone again is also a tiresome task!!

Just wondering if Sony are reading this forum? I loved my Z3c also after much time wasted researching and working on it, was loving the Z5.... But, if I'm going to have big problems with every FW update I think it'll be time to go to a manufacturer with a more stable update programme!!

Re: Battery issues: 32.2.A.0.224

totoroo — Tue, 21 Jun 2016 14:02:12 GMT

@jolindbe wrote:
Yes, I have the same issue, the phone gets very hot and discharges quickly. Furthermore, I cannot make phone calls - if I open the "phone app", and enter a single digit, the app crashes. I have rebooted the phone, and it is useless.

Are you using the stock phone app? I got similar behaviour with using the google dialer..

Re: Battery issues: 32.2.A.0.224

jolindbe — Tue, 21 Jun 2016 15:24:34 GMT

Yes, I am using the stock phone app.

Re: Battery issues: 32.2.A.0.224

jolindbe — Tue, 21 Jun 2016 16:00:22 GMT

I'm now running the Sony Companion (on my Mac) to repair the device, hoping that this might solve the issue. So far it has been running for 45 minutes and the blue bar on the mac has moved maybe 10% or less. How long time is this supposed to take?

Re: Battery issues: 32.2.A.0.224

ToxicChili — Tue, 21 Jun 2016 19:33:51 GMT

I'm having the same issue, before the update my phone got hot, but the battery life was great, now it's terrible. To make matters worse, the camera on my phone has messed up and can no longer focus and the colour really messes up.

The update has pretty much ruined my phone, I tried a factory reset, but it hasn't fixed anything.

Re: Battery issues: 32.2.A.0.224

jolindbe — Tue, 21 Jun 2016 19:50:47 GMT

@ToxicChili wrote:
I'm having the same issue, before the update my phone got hot, but the battery life was great, now it's terrible. To make matters worse, the camera on my phone has messed up and can no longer focus and the colour really messes up.
The update has pretty much ruined my phone, I tried a factory reset, but it hasn't fixed anything.

Same here. I got the phone only a week ago, and it was fine (although a bit hot) after upgrading to Marshmallow, but after this new upgrade am considering flashing the firmware. Not sure if I should try to go down to previous Marshmallow, or just go to original Lollipop. Any suggestions?

Re: Battery issues: 32.2.A.0.224

G94N — Tue, 21 Jun 2016 20:11:08 GMT

I too confirm that batery drain and heating increased a lot since I did that update. There might be another reason for that heating though, I moved to a much hotter climate (Cyprus) than the UK for summer holiday, but in addition to this, battery drain is worse as I said before so me changing countries shouldn't be the reason I'm having these issues.

Re: Battery issues: 32.2.A.0.224

Uliwooly — Tue, 21 Jun 2016 20:18:01 GMT

@astro_boy

A clean update usually improve battery life

Re: Battery issues: 32.2.A.0.224

astro_boy — Tue, 21 Jun 2016 20:42:14 GMT

@uliwooly - how do you do this?

Re: Battery issues: 32.2.A.0.224

Uliwooly — Tue, 21 Jun 2016 20:53:33 GMT

@astro_boy

Just like when you update through XC but this time, repair the phone

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Battery issues: 32.2.A.0.224

jolindbe — Wed, 22 Jun 2016 00:33:07 GMT

I had no success in repairing it with the Companion. It would still not allow me to make phone calls. I am now in the process of downgrading to Lollipop with the Flashtool.

Re: Battery issues: 32.2.A.0.224

totoroo — Wed, 22 Jun 2016 02:01:22 GMT

Could it be that previous Rom/flash was somehow wrong? I'd still flash a newer mm version such as customized Nordic whose dialer works fine here.

Re: Battery issues: 32.2.A.0.224

Bearings — Wed, 22 Jun 2016 05:17:55 GMT

Go into Safe Mode and try using it in that mode for extended period of time. If everything works well, that means nothing wrong with phone and it's native softwares. You'll need to next check all your downloaded apps to find out what is crashing the phone.

Re: Battery issues: 32.2.A.0.224

Rickard — Wed, 22 Jun 2016 09:46:32 GMT

Could you check the battery usage stats when it's been draining battery and see if that gives any clues?

It's located under Settings -> Battery -> Show battery usage. What's been using most battery? If you tap the itmes that's been using most, how long have they been active?

Re: Battery issues: 32.2.A.0.224

adamlee2014 — Wed, 22 Jun 2016 10:21:23 GMT

When I check my battery stats I'm getting the screen at the top using 34% and Android OS underneath using 17%

Re: Battery issues: 32.2.A.0.224

nitoppi25 — Wed, 22 Jun 2016 10:31:16 GMT

It's always good to come on to these forums for a chuckle when you've a bit of free time. Like I've said a million times these software updates are not fit for purpose. I've done a clean install of each version of marshmallow (yes Sony, that's three attempts at getting Marshmallow right you've botched so far), and each time the phone has become unusable due to restarts, freezing, overheating, battery drain, etc, etc, etc. I've a Z5 dual premium. Lollipop works fine. Here is the question that nobody at Sony will ever answer: why do our phones work on lollipop but not marshmallow? No my sim card isn't broken, no I don't use an sd card, it's a clean install so you can't blame downloaded apps. My phone works fine on lollipop so it's not a hardware issue. So again Sony, why can you not make a working version of Marshmallow? In all seriousness this is the behaviour of a company on the ropes for whatever reason. Either the mobile division is being phased out so they aren't investing in support anymore or the company is just in dire straits and can't afford to. One thing is clear. Product and customer support is shockingly bad and doesn't work. Stay on lollipop, don't waste your time on marshmallow until it works.

Re: Battery issues: 32.2.A.0.224

astro_boy — Wed, 22 Jun 2016 10:44:16 GMT

I have to say that all my upgrades have been fine. I have not experienced any issues like others have. It's just this one kills my battery - and it's highly annoying. An acknowledgment of the issue will be appreciated- 'cause then at least you know Sony is working on a solution.

Re: Battery issues: 32.2.A.0.224

nitoppi25 — Wed, 22 Jun 2016 11:21:40 GMT

Sorry, I had to laugh when I read the words 'working on a solution' close to the word 'Sony'.