topic Re: bluetooth failed to pair with car in XPERIA archive

bluetooth failed to pair with car

akwan — Wed, 03 Aug 2016 21:57:42 GMT

it was difficult for me to pair phone with my car the first time when i got my Z5 Premium last year, then after i replaced new radio system on my subaru car last week (from subaru), i can't pair up with my phone and car anymore, it keeps saying failed, anyone know how to fix? or is it because the new firmware?? Thanks.

Re: bluetooth failed to pair with car

CameronT — Thu, 04 Aug 2016 00:08:56 GMT

Hi @akwan,

Welcome to the community.

Try resetting the smart connect app.

Android 5.1 (Lollipop) or earlier: Settings > Apps > Swipe across to All > Smart Connect > Clear data and force stop.

Android 6.0 (Marshmallow): Settings > Apps > Smart Connect > Storage > Clear data > Back > Force stop.

Re: bluetooth failed to pair with car

akwan — Thu, 04 Aug 2016 12:32:41 GMT

Hi @CameronT,

thank you for your reply, but it is still not working, and not connect with my car. do you know is there any other methods i could use to connect back to my car? Thank you

Alvin

Re: bluetooth failed to pair with car

CameronT — Fri, 05 Aug 2016 01:11:07 GMT

@akwan,

Can you please try it in safe mode?

Re: bluetooth failed to pair with car

akwan — Fri, 05 Aug 2016 13:45:11 GMT

@CameronT

I was trying to see if i could use Xperia Companion to repair my phone, end up i was doing it too quick and didn't read the instruction, reset my Z5 Premium, of cause now i could connect to my car bluetooth with no problem but it is headache to put everything back on the phone screen, and log in all my apps....also lost some of my chating history on one of my app....But still thanks for the help!

Re: bluetooth failed to pair with car

CameronT — Mon, 08 Aug 2016 00:35:36 GMT

@akwan,

Well, I am glad it is working for you. If you sign back in to your google account you should be able to get some of the data back to your phone, such as contacts, calendar info etc. The rest of it will be lost if there was no back up however.