topic Re: Software Repair Error - Continuously Rebooting in XPERIA archive

Software Repair Error - Continuously Rebooting

KIRANKUMAR1 — Fri, 24 Jun 2016 05:06:31 GMT

MY XPERIA ION LT28at IS CONTINUOUSLY REBOOTING WHEN I TRIED TO REPAIR MY SOFTWARE WITH PC COMPANION IM GETTING THE ERROR MESSAGE Error code: UEGetPhoneInfoMissingInfo
LT28at 3522 1255-7823 R21G 6.1.C.1.111""

Kindly help to resolve the issue as soon as possible

Thanks & Regards.

Re: Software Repair Error - Continuously Rebooting

CameronT — Fri, 24 Jun 2016 05:51:36 GMT

Hi @KIRANKUMAR1

Welcome to the community.

If Xperia companion is not working correctly there are a few steps that you can try to resolve this.

Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

Make sure that you have a working Internet access. Visit any website, for example, www.sonymobile.com, to verify that the computer can access the Internet. If that is a problem, please check cable, router or the Internet service provider etc.
Check your firewall and make sure that Sony Ericsson Update Engine and Xperia Companion are allowed to access the Internet. For instructions, refer to the user guide for the firewall.
Check your proxy settings. If you are trying to update your device when connected to a corporate network, you might be using a proxy. Contact your network administrator for further assistance.
Check that Java is up to date on your computer. https://java.com/en/download/
Restart the computer and try again.

Re: Software Repair Error - Continuously Rebooting

KIRANKUMAR1 — Fri, 24 Jun 2016 08:29:46 GMT

I HAVE TRIED EVERYTHING THAT U HAVE MENTIONED STILL SAME PROBLEM PERSIST. KINDLY HELP ME

Re: Software Repair Error - Continuously Rebooting

Uliwooly — Fri, 24 Jun 2016 18:05:08 GMT

@KIRANKUMAR1

There's no need to SCREAM!!!

try a different computer, if that doesn't work then contact your Local support

Re: Software Repair Error - Continuously Rebooting

kirinto — Wed, 13 Jul 2016 05:29:02 GMT

i tried this too, 1 pc WinXP, 1 pc Win7 and 1laptop Win10. the 3 of them gave me the same error