topic Re: Strange Charging Issue in XPERIA archive

Strange Charging Issue

Elantramax — Sun, 14 Aug 2016 22:02:44 GMT

Hi all. Got out of work the other day. Plugged my M2 in to my car charger. It wasnt charging. OK it was very hot outside that day. So I waited until the next morning. Same problem. Stopped at a store on my way into work. Purchased a New charger (1A Capacity). Tried it. Phone wont charge inside my truck. The Fuse to the power port is good. Phone will charge when connected to a AC outlet though a USB adapter. Even charged off the USB port on my pc. For some strange reason, It wont charge inside my Tucson?? With 2 different chargers. All I got was a couple of green flashes then went out. It worked before.

Re: Strange Charging Issue

Uliwooly — Sun, 14 Aug 2016 22:11:16 GMT

@Elantramax

does it charge if the phone it's switch off?

Re: Strange Charging Issue

Elantramax — Sun, 14 Aug 2016 22:44:48 GMT

Hello. It only seems to charge when plugged into an AC adapter or the USB on my pc.

Tonight I tried it in my Tucson. Kept getting an eror message flashing. Something about the USB device being disabled. I don't get a Green or Red light. Battery just discharges while connected to the car charger.

Re: Strange Charging Issue

CameronT — Mon, 15 Aug 2016 00:47:14 GMT

Hi @Elantramax,

If it is charging via USB and via a power point, it would indicate that nothing is wrong with the phone and the issue is with the USB port in the vehicle. I recommend you test that with other devices first.

Re: Strange Charging Issue

Elantramax — Mon, 15 Aug 2016 08:06:54 GMT

I plugged my car charger into another Power Port. The one in the trunk. Since its on another fuse. Same problem.

Re: Strange Charging Issue

CameronT — Tue, 16 Aug 2016 00:05:53 GMT

@Elantramax,

Can you test it on another car? Sounds like it's not pushing out enough power to the USB ports in your car to effectively charge this phone. I also recommend you try another USB cable in case this is the issue.

Re: Strange Charging Issue

Elantramax — Tue, 16 Aug 2016 09:13:27 GMT

I don't think you're reading my Posts. I am not using the USB port. I have tried 2 chargers in the Power Port(Cigarette). Has no problem charging from the USB (2.0) port on my PC. Which only puts out 500 Ma. I have even tried using a seperate Power Port(Cigarette) in the trunk. Which is on its own(Seperate) fuse. Will not charge. And I kept getting an error message. About a USB device. I have even tried a Lithium Jump Starter. Charges through the 5V USB. But not through the Cigarette Socket.

Re: Strange Charging Issue

Elantramax — Tue, 16 Aug 2016 20:23:04 GMT

I get "USB devices disabled error" when I plug into my Car charger.

Re: Strange Charging Issue

CameronT — Wed, 17 Aug 2016 00:03:05 GMT

@Elantramax,

If it is charging on your computer, and charging on the wall adapter, then the issue has to be with the car, not the phone, or you would be seeing the same error message on all three. This is why I want you to troubleshoot the car specifically.

Re: Strange Charging Issue

Elantramax — Wed, 17 Aug 2016 03:29:09 GMT

I checked the Car with a DVM. 14.1V at Idle. Checked the Charger, 5.1V. The phone only seems to charge when it is Powered Off. Which tells me its the phone.

Re: Strange Charging Issue

Elantramax — Thu, 18 Aug 2016 01:54:43 GMT

I went to my Harley Dealer to pick up my bike tonight. Plugged my almost dead (34% battery) into the charger I carry on the bike. Would not charge. Even when off. Strange thing is, My father took me over so I could pick up my bike. The phone charged in his GMC using his Verizon charger.

Guess I need to talk to the Hyundai dealer?? Is it possible there is "Noise" on the Cigarette Port causing it?

Re: Strange Charging Issue

CameronT — Thu, 18 Aug 2016 02:45:49 GMT

@Elantramax,

Cars are not my area of expertise so it might be a good place to start. Good luck.

Re: Strange Charging Issue

Elantramax — Fri, 19 Aug 2016 00:44:17 GMT

Today I tried the USB port in my Tucson. Seems to be charging through that port. Which is connected to the radio. Phone indicates Charging via USB. I made an apointment to have my dealer check my Alternator. As I was reading some AC Volts at the battery while idling.

Re: Strange Charging Issue

Elantramax — Sat, 20 Aug 2016 00:33:57 GMT

Tonight I tried to charge off the Power Port on my motorcycle. Charger lights up. Phone does not charge. A different vehicle and charger. Power Port is hardwired to the battery (Using the Tender Harness) which does work.

Re: Strange Charging Issue

Elantramax — Sun, 21 Aug 2016 09:21:11 GMT

I chatted with Sony Support on the website. He advised me to Factory Reset the phone. As he believed it was a Software glitch. Which I performed last night. Waiting for the Updates to test it.

Re: Strange Charging Issue

Elantramax — Sun, 21 Aug 2016 09:50:18 GMT

It has to be the Phone. After the Reset it still wont charge. Tried it on the motorcycle. All I got was a Blinking Green light. Had no problem charging through my USB to Tender adapter. Guess I need to find a new phone. 2 M2's broke on me in the last year.

Can I perform a Restore Backup(from the M2) to a new M4??

Re: Strange Charging Issue

CameronT — Tue, 23 Aug 2016 00:03:22 GMT

@Elantramax,

Based on the information you have provided it leads me to believe it is not the phone, it sounds like there is not enough voltage coming from your vehicles to charge the device. However, if you wish to be sure, you can contact your local support team to arrange an assessment.

It is not possible to restore a back up between different models of phones or different Android versions.

Re: Strange Charging Issue

Elantramax — Tue, 23 Aug 2016 00:28:12 GMT

I am an AT&T subscriber. Took the Phone and Charger to one of their stores today. He Tested my charger using his AC to Cigarette Adapter. My phone wont charge. So he tested using his personal phone. It charged his phone without issue. The same charger will charge my Garmin GPS without issue. I tested the charger with an ExTech True RMS DVM. Had 5.1V coming out of it.

Re: Strange Charging Issue

CameronT — Tue, 23 Aug 2016 01:11:01 GMT

@Elantramax,

If it is the phone the best option will still be to contact your local support team to arrange a physical assessment.

Re: Strange Charging Issue

Elantramax — Tue, 23 Aug 2016 08:42:26 GMT

I have an International version. Purchased last November. From a seler on Amazon. How do I contact the local suport team for assesment??