topic Proximity sensor not working in XPERIA archive

Proximity sensor not working

Madalin1 — Sun, 28 Aug 2016 11:58:23 GMT

My prox..sensor didnt work,i have a glass foil on screen but if i Take IT out still not working. What to do? Sorry for bad english! TY

Re: Proximity sensor not working

Uliwooly — Sun, 28 Aug 2016 15:03:11 GMT

@Madalin1

remove the "foil" > restart the phone > settings > about phone > diagnostics > test > test the proximity sensor, if that doesn't work, contact your Local support

Re: Proximity sensor not working

Emir1 — Thu, 01 Sep 2016 09:31:59 GMT

Hi @Madalin1,

I am sorry to hear that.

Aside from removing the screen protector, could you also make sure that there's no dirt covering the sensor?

Have you tried rebooting the device to a safe mode to see if the same occurs?