topic Re: Echo during call in XZ Series

Echo during call

krengchhuo — Tue, 07 Feb 2017 14:56:38 GMT

Hello all, I just bought Sony Xperia XZ Dual SIM about 3 weeks. After using, my friend and all who had a call with me told me that my phone was echo back all what they speach. Anyone know how to solve this problem? I tried to change many setting in setting menu as Sound and Call but it took no effected. Thank all for your help and respond

Re: Echo during call

Tue, 07 Feb 2017 14:58:32 GMT

@krengchhuo wrote:
Hello all, I just bought Sony Xperia XZ Dual SIM about 3 weeks. After using, my friend and all who had a call with me told me that my phone was echo back all what they speach. Anyone know how to solve this problem? I tried to change many setting in setting menu as Sound and Call but it took no effected. Thank all for your help and respond

When is any problem with my smartphones i always first trying to repair it, did you tried it too? Repair with Xperia Companion solving a lot of small problems First you can try too If still will be problem, you can bring your smartphone to authorized center to check is everything right with your smartphone (even if you have warranty don't hestitate to do that, coz center will check maybe is something broken) Also you can chat with local Sony center in Sony Mobile website

Re: Echo during call

krengchhuo — Tue, 07 Feb 2017 15:07:02 GMT

oh, I will try it later. Anyways, I had try to make a call by Facebook, Line and other data call it was ok (no echo back). One more thing, when I make a call and turn on loud speaker it also no echo back. The echo it had only during normal call.

Re: Echo during call

Jonas — Tue, 07 Feb 2017 15:10:33 GMT

Hi @krengchhuo, welcome to our community!

I'm sorry to hear about your phone, that must be very irritating for the counterpart.

Does this happen in every call that you make or receive or does it happen in for example, every third call?

First off, I would recommend that you try the microphone in the inbuilt test in the phone, you will in the test record yourself talking into the microphone and after that the recording will be played.

Go to Settings > About phone > Diagnostics > Test > Microphone. Do you hear the echo while the recording is being played?

If you don't hear the echo, go back to Settings > More > Mobile networks > Preferred network type > GSM Only and make a few calls and see if the counterpart still hear themselves.

Let me know how it goes!

Re: Echo during call

krengchhuo — Tue, 07 Feb 2017 15:49:07 GMT

Hi @Jonas, I used to Dianostics and all are ok. For the echo, it had for both outgoing and incoming call but it echo only in my partner's phone (not echo in my phone, it was in another who had a call with me). For change network type, I will do it tomorrow because it is 22:46 now in my country. Thank

Re: Echo during call

krengchhuo — Wed, 08 Feb 2017 04:33:42 GMT

Hi @Jonas, I already chang the network type but nothing effect (still echo in my partner's phone). I think the problem from second microphone but I don't know how to fix it.

Re: Echo during call

Jonas — Wed, 08 Feb 2017 10:15:15 GMT

Thanks for the update!

Sorry to hear that there was no change.

I would recommend that you reboot your phone in safe mode and make a few calls and see if there is still an echo for the counterpart, just to make sure that this isn't caused by a third party application that you have installed in your phone.

You can also try with another SIM card in your phone, if you can borrow one from a friend, colleague or family member, just to make sure that this isn't caused by a faulty or defect SIM card.

Keep me posted!

Re: Echo during call

krengchhuo — Thu, 16 Feb 2017 10:40:04 GMT

Hi @Jonas, thank for your support. After my phone stayed one week at Sony service center, now it work properly. At service place, they said they had change one Mic.

Re: Echo during call

Jonas — Thu, 16 Feb 2017 16:48:48 GMT

Hi again!

I'm happy to hear that your phone was repaired and now is now working as it should!

I'm sure your friends will be pleased with this as well!

Let me know if there is anything else I can assist you with and have a great day, and weekend when it arrives!

Re: Echo during call

Cool2hate — Mon, 29 May 2017 16:49:44 GMT

Same problem here. Already gone service center twice. It only lasts 5-10 sec. and echo appear disappear at random times...

Re: Echo during call

Jonas — Wed, 31 May 2017 13:01:57 GMT

Hi @Cool2hate, very sorry to hear about your phone.

When the phone has been sent for repairs, has the service centre changed any parts in the phone or have they not been able to find the cause of the echo during calls?

Does this occur in every call you make or can you place 10 calls and there is no echo at all in those calls and then the next call has echo? If that is the case, try temporarily and change the network mode in your phone. You can do that in Settings > More > Mobile networks > Preferred network type > WCDMA Only. If you have another SIM card that you can try in the phone that would also be a good way to see if this is caused by the network or not.

Let me know how it went!

Re: Echo during call

Cool2hate — Thu, 01 Jun 2017 15:16:34 GMT

Service said they changed mainboard of phone. And screen changed for another reason. But both of these changes didn't work.

It generally disappears in first 10 sec.s sometimes not. Nearly all calls starts with echo and diasappears in 60% of calls. I used same sim card with another phone without any problem while telephone was at repair. I checked settings but it don't show WCDMA only but shows 4.5G(prefered)/3G/GSM or 4.5G/3G and all like this.

Re: Echo during call

krengchhuo — Thu, 01 Jun 2017 15:39:25 GMT

Sorry that I didn't post last update. My phone also change main board and screen. But now it work properly. Also two time at service center. But I see on screen has one white dot since the last screen and with the new one it still appear.

Re: Echo during call

Jonas — Fri, 02 Jun 2017 14:28:49 GMT

Hi again @Cool2hate, thanks for the great information!

If you have another SIM card that you can try in the phone that would be the best, even if it works fine in a different phone.

Oh, that is my bad, 3G is sometimes called WCDMA, I forgot to mention that in my previous post.

There should be an option called "3G only" that you can change to and make a few calls and see if there is still an echo in the start of the call.

@Kreng, I'm glad to hear that it is working now again, sorry to hear about the dot though.

Is the white dot always visible or can it only be seen in certain applications? You can try and run the screen test in the phone which you can find in Settings > About phone > Diagnostics > Test > Display.

Is the white dot visible here as well?

Keep me posted!

Re: Echo during call

Cool2hate — Sun, 04 Jun 2017 17:32:34 GMT

I couldn't try with anothe sim card because I couldn't find any other sim card as small as XZ have. And 3G only still echoes. I plan to visit service for 6th time next week....

Re: Echo during call

Jonas — Thu, 08 Jun 2017 14:40:24 GMT

Thanks for the update @Cool2hate!

I'm very sorry to hear that you have had to visit a service centre that many times, I'm afraid that my recommendation is that you visit it again.

I'm afraid that I'm not well informed on consumer laws in market/region since I'm based in the Nordics, have you been in touch with your Local support team regarding that you have had to visit a service centre that many times?

If you haven't done that, I'd recommend doing so. They are very well informed on consumer laws, local service routines and so forth in your market/region and will be able to give you are more exact answer on how to proceed with this.

Feel free to keep me posted on how it went!

Caller hearing echo

SHANE1 — Mon, 13 Nov 2017 05:26:46 GMT

The person calling me can hear his own voice

Re: Caller hearing echo

Jonas — Wed, 15 Nov 2017 07:46:33 GMT

Hi @SHANE1, sorry to hear about this.

Have you tried any of the troubleshooting that I have previously posted in this thread? If you haven't, I would recommend doing that you start with the microphone test.

/t5/Xperia-XZ/Echo-during-call/m-p/1199397#M5188

Let me know how it goes!