topic Re: Bad mms-quality when recieving in XZ Series

Bad mms-quality when recieving

Sfalk — Tue, 24 Oct 2017 16:03:26 GMT

Hi, when I recieve MMS it's very poor quality on the photos. It's automatically croped to just a few kb. All MMS is like that NO matter from whom or what mobile/carrier it is sent from.

Been so since I got the phone 2 weeks ago. Asked my carrier (3, sweden) but they had no clue.

I have alse done a complete reset om the phone but the problem didn't solve. I hqve reinstalled the aettings for my carrier just to be sure that wasn't the problem. I have also tried another sms/mms app (Textra) but no success.

Has anyone some ideas/clues what is causing this and how to get it right?

Regards from Mats in Sweden

Re: Bad mms-quality when recieving

Uliwooly — Tue, 24 Oct 2017 17:47:28 GMT

@Sfalk

MMS usually compress the pictures, if I want to get Hi-res pictures I shared them through box, dropbox, etc

There might be other messaging apps that might allow you to do that, trial and error I suppose

Re: Bad mms-quality when recieving

Sfalk — Tue, 24 Oct 2017 18:24:11 GMT

Thanks for answer, but that is not the solution. As I wrote I've tried another recommended app.

The compression from, let's say, 2MB from the sender to 2.5kb when the picture hits me is not in any way normal!

Re: Bad mms-quality when recieving

najodleglejszy — Tue, 24 Oct 2017 18:32:21 GMT

@Sfalk that *is* normal, because MMS size limit is usually around 300 kB. also keep in mind that the photos are compressed at sender's end before sending, so the quality also depends on the app used by the person sending you MMS.

Re: Bad mms-quality when recieving

Sfalk — Tue, 24 Oct 2017 19:17:03 GMT

So it's normal to recieve such as pixeled/grainy picture that it's completely unrecognized what's in it??

Never happened to me before, never happened to my family or some of my friends I mentioned rhus problem to.

Maybe I'm bad at explaining The problem?

Imagine you get a picture that is 2,5 kilobyte in size... Kilobyte, not megabyte. That means I can't recognice my own doughters selfie, a plate of cookies or a bumblebee that waa sent to me so far. And nothing else I suppose.

The pictures is so grainy/pixeled in that wize so it's not possible to see what it is!

I went to the retailer (3 store) and they sent me pics there on the spot and saw the same **bleep**ty size and couldn't solve it by looking into the settings even.

So none of the above help is a solution, but I thank you for your input! I would be glad IF I got like 300kb instead of barely 10 percent og that...

Re: Bad mms-quality when recieving

Uliwooly — Tue, 24 Oct 2017 19:33:11 GMT

@Sfalk

JW which carrier network do you have?

Re: Bad mms-quality when recieving

najodleglejszy — Tue, 24 Oct 2017 19:47:24 GMT

@Sfalk as I said, pictures are compressed on the phone of the person that sends the MMS. that said, Android Messages app is horrible when it comes to compressing photos, so if the sender is using that app, it might be why the photos you're receiving are pixelated.

Re: Bad mms-quality when recieving

Sfalk — Tue, 24 Oct 2017 21:04:35 GMT

Finally got in contact with Sony techsupport here in Sweden.

It's a bugg and the problem is known for some users; no identifikation of a special productionset of phones or a special networkcarrier. But it seems to be a very small amount of XZ1 with just that bugg, said the technician. (maybe just even Swedes?)

The few of us that has this problem will have it fixed with next update, but techsupport did not have an date for that fix.

Thank you all for helping out in this thread!!

Even if it's a small amout of users affected maybe someone else will have use of the answers!

Kudos to you all, this very alive forum and Sony!

Regards from a chilly Sweden // Mats

Re: Bad mms-quality when recieving

Sfalk — Tue, 24 Oct 2017 21:07:53 GMT

P.s. The mms sent to me was from two different models of Samsung and iPhone (sorry for swearing) with different sms/mms apps and different carriers. D.s.

Re: Bad mms-quality when recieving

Sfalk — Thu, 26 Oct 2017 23:16:14 GMT

Update: A connection with Sony techsupport is more intense now and they are looking deep into my issue.

Awaiting a solution, if it's possible. I will update furthermore and mark the thread as "Solved" when the time is right.

Regards, Mats

Re: Bad mms-quality when recieving

romanempire — Thu, 26 Oct 2017 23:40:13 GMT

JFYI, MMS images get compressed on the phone first (if software chooses to do so), but the carrier also have the ability to recompress the images before delivering to the recipient.

In case a phone sends an image that's larger than allowed size, carrier can recompress it to whatever size it wants.

Re: Bad mms-quality when recieving

Sfalk — Wed, 01 Nov 2017 13:27:44 GMT

As i have written before; this has never happened before with any other cellphone we got. And all our phones for the last decade have been in 3`s carrier-net. I have also talked to the 3 techsupport and was told that they handle all phones the same way, so the problem is not with the carrier. And to verify that my other familymembers have the same carrier (3) but Samsung, LG and iPhone and don`t have this issue. So it`s clearly my XZ1 having this issue!

Sure the images is somewhat compressed normally, but down to 2-5 kb is laughable. And completely pixelated/grainy to the extend that you can`t see what the image is supposed to be.. Now, tell me if that is normal in your eyes ;). The pictures I have recieved was of course taken by family members own phones and not pictures fron Snatchat, Instagram or other places with already compressed sizes.

And there is other in the forum writing about the same problem. But as I mentioned in my first post, it seems to be a very small amount of users affected.

I`ve got in touch with Emir from Sony Techsupport and sent him a report-log last week and waiting for an answer to see if there is anything to do but turn the phone in as an warranty issue.

Since the phone came this way out of the box it sure is something wrong with it. No installed apps that was disturbing or making it this funny.

Regards, Mats

Re: Bad mms-quality when recieving

najodleglejszy — Wed, 01 Nov 2017 13:44:55 GMT

@SfalkI just want to double check that I understood you correctly: when you say that Textra didn't solve your problem, you mean that you actually set it as default SMS app and you were still receiving pictures compressed to about 2-5 kB?

Re: Bad mms-quality when recieving

Sfalk — Wed, 01 Nov 2017 16:17:41 GMT

@najodleglejszy: Yes, Textra didn't make any changes for incoming mms-quality. And it was set as default sms/mms app.

Re: Bad mms-quality when recieving

najodleglejszy — Wed, 01 Nov 2017 16:24:49 GMT

@Sfalkhmm, in that case you might want to try another carrier's SIM to check if the same thing happens. just to make sure it's not an issue on your carrier's end.

Re: Bad mms-quality when recieving

Sfalk — Wed, 01 Nov 2017 17:24:37 GMT

I talked to my carriers techsupport and they denied possible fault at their end.

And I can only change sim within the same carrier since the phone is locked to the carrier (3).

Re: Bad mms-quality when recieving

strzelec1971qw — Thu, 02 Nov 2017 11:52:24 GMT

the same problem here in Denmark with 3 , picture shows 3 store in Copenhagen

its less then 4 kb , it has been sent from my own number as a test message ,

ii is possible that pictures are squzeed so much just on xz1 phones ??

i still have my old xz , there no problems until i changed to xz1

3 says its not there fault , sony in lund says its problem with 3 ,

Re: Bad mms-quality when recieving

strzelec1971qw — Thu, 02 Nov 2017 22:12:52 GMT

The same pictures sent on my old xz are fine and readable. This one is only 32 kb sent from xz. Squizing pictures to 2-3 kb must be definitely a xz1 bug.

Re: Bad mms-quality when recieving

najodleglejszy — Fri, 03 Nov 2017 11:44:27 GMT

@strzelec1971qwcan you try a SIM card from another carrier to make sure it's definitely not a carrier issue?

Re: Bad mms-quality when recieving

strzelec1971qw — Mon, 06 Nov 2017 12:28:22 GMT

i tried with Telmore and quality is much better , also size but is not as clear as on xz .

There is is discussion on site called xperiasite.pl regarding very much the same problem .

" 3" does not opearate in Poland . Looks like the phone behaves differently depending on wchich carrier is used . Hope the text can translated on google .

http://www.xperiasite.pl/topic/26084-s%C5%82aba-jako%C5%9B%C4%87-mms/