topic Touch unusable while charging in XZ Series

Touch unusable while charging

AndiNbg — Fri, 17 Nov 2017 15:57:42 GMT

Hi there,

After several Werks and updates I still find the touch nearly not usable as long as the phone is connected for charging.

Its reacting pretty imprecise, and mixes scrolling and tipping/clicking randomly.

Bothersome when reading, annoying when playing, expensive when shopping. I already ordered ebooks at Amazon, I never intended to. No idea, how to return them ;-\

Anyone else suffering?

Only workaround: get a quickcharger, and do not use the phone while charging?

Thanks, Andi

Re: Touch unusable while charging

Sevdar — Fri, 17 Nov 2017 17:57:03 GMT

Are you using the charger and the cable from box?

Re: Touch unusable while charging

AndiNbg — Fri, 17 Nov 2017 23:55:44 GMT

Thanks. You are right, this happens while using my UCH10 QC 2.0 only.

So QC 2.0 seems not to be a solution but the problem ';-)

Re: Touch unusable while charging

Sevdar — Sat, 18 Nov 2017 00:11:08 GMT

Can you try with another cable (same charger)?

Re: Touch unusable while charging

AndiNbg — Mon, 20 Nov 2017 18:16:38 GMT

I tried another cable which seems to work a little bit better, but a single bit better, only ;-).

Guess, it is caused by QC 2.0.

Re: Touch unusable while charging

romanempire — Tue, 21 Nov 2017 02:20:48 GMT

This sounds like an interference caused by shielding issue on a charger/cable, or even the phone, I've just taken my US QC adapter out of the box it lived since purchase and tested touch input, everything was OK.

If you can reproduce this with stock QC charger and the kit USB cable, then I suggest trying another cable, then another QC charger (if available). The charger is a high-tech enough system that may cause issues with connected devices. If another QC charger works properly, then a phone may have a hardware fault and you will need to contact Sony support.