topic Help me lost data in XZ Series

Help me lost data

Mytam — Fri, 17 Nov 2017 16:39:40 GMT

Sometimes in the day, data 2g/3g/4g lost, have to turn on the airplane mode to get data back.

Translate the three lines in the image as follows:

1: mobile service provider

2:mobile data is gone

3:click to visit website VN VINAPHONE

Thanks.

Re: Help me lost data

Fri, 17 Nov 2017 20:47:00 GMT

@Mytam wrote:
Sometimes in the day, data 2g/3g/4g lost, have to turn on the airplane mode to get data back.
Translate the three lines in the image as follows:
1: mobile service provider
2:mobile data is gone
3:click to visit website VN VINAPHONE
 
Thanks.

Did talk about this problem with yours operator?

Did you tried in another smarthone to insert yours SIM card?

Did you tried re-insert SIM card into smartphone?

Did you tried in another place to check connection/signal?

Did you tried SAFE MODE?

Did you tried another SIM card in yours smartphone?

Re: Help me lost data

Mytam — Sat, 18 Nov 2017 06:00:11 GMT

Thank you for your interest.
This sim I use other machines not star. Only when xz1 is used does this happen. Unlimited access data.

I only use 1 sim. Installed on the sim 2 tray.

Re: Help me lost data

Sat, 18 Nov 2017 09:42:18 GMT

@Mytam wrote:
Thank you for your interest.
This sim I use other machines not star. Only when xz1 is used does this happen. Unlimited access data.
I only use 1 sim. Installed on the sim 2 tray.

As i understand only with yours XZ1 is problem with connection? In others smartphone yours SIM working fine, did i understand right? By the way did you tried in SAFE MODE? You can try to repair yours smartphone with Xperia Companion (do a back up first, coz repair will erase yours all data files which is in device memory)

if you will try everything (steps which i mentioned) and still problem will be, try connect with local support

Re: Help me lost data

Mytam — Sat, 18 Nov 2017 11:09:32 GMT

Thanks.

I will try to try again.