https://community.sony.rs/t5/xz-series/xz-premium-lcd-failure/m-p/3588228#M29278 <P>Hi, I have the G8142 model and a few hours ago, while browsing on chrome, my screen faded to black (with a few white bars) and now it seems the pixels are mostly out. I can see some green here and there as well upon restarting the phone. I tried reseting multiple times and its still the same, so i am inclined to think maybe its a hardware issue. The phone was recently updated to the latest software version.</P><P>Has anyone else experienced something similar? I am not sure exactly what to do at this point other than contacting sony --my phone is unusable.&nbsp;</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0034.JPG" style="width: 125px;"><IMG src="https://community.sony.co.uk/legacyfs/online/42597i08B04E15369975F9/image-size/small?v=1.0&amp;px=200" title="IMG_0034.JPG" alt="IMG_0034.JPG" /></SPAN></P> Sat, 18 Nov 2017 12:48:02 GMT zo8 2017-11-18T12:48:02Z https://community.sony.rs/t5/xz-series/xz-premium-lcd-failure/m-p/3588228#M29278 <P>Hi, I have the G8142 model and a few hours ago, while browsing on chrome, my screen faded to black (with a few white bars) and now it seems the pixels are mostly out. I can see some green here and there as well upon restarting the phone. I tried reseting multiple times and its still the same, so i am inclined to think maybe its a hardware issue. The phone was recently updated to the latest software version.</P><P>Has anyone else experienced something similar? I am not sure exactly what to do at this point other than contacting sony --my phone is unusable.&nbsp;</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0034.JPG" style="width: 125px;"><IMG src="https://community.sony.co.uk/legacyfs/online/42597i08B04E15369975F9/image-size/small?v=1.0&amp;px=200" title="IMG_0034.JPG" alt="IMG_0034.JPG" /></SPAN></P> Sat, 18 Nov 2017 12:48:02 GMT https://community.sony.rs/t5/xz-series/xz-premium-lcd-failure/m-p/3588228#M29278 zo8 2017-11-18T12:48:02Z https://community.sony.rs/t5/xz-series/xz-premium-lcd-failure/m-p/3588229#M29279 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1094026">@zo8</A></P><P>Welcome to the community!&nbsp;</P><P>Sorry to see this has happened&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>With what you have tried, and being unable to actually use the screen due to it's current condition, next step would be to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;as mentioned. They will be able to help get your handset across to a service centre.</P><P>Good luck&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.rs/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Sun, 19 Nov 2017 20:41:22 GMT https://community.sony.rs/t5/xz-series/xz-premium-lcd-failure/m-p/3588229#M29279 ChloeS 2017-11-19T20:41:22Z