topic Re: Headphone issues (again) in XZ Series

Headphone issues (again)

ErikJ123 — Mon, 20 Nov 2017 07:52:18 GMT

Hi,

When updating to the lastest Android version Soundabout stopped working and and at the same time my headphones stopped working properly. Now I only get sound from the right ear.

Is there another fix ?

I use Beats by Dre and have had no problems while using Soundabout.

If i deciede to waste more money on new headphones from Sony , how do I know these will work?
This is obviosly a software issue.

Im so sick of these expensive Sonyphones and their major flaws.

Re: Headphone issues (again)

Lord_viridis — Mon, 20 Nov 2017 10:17:04 GMT

I would contact your Local support to get the phone checked, I assume you used soundabout after the headphones stopped working,

Re: Headphone issues (again)

ErikJ123 — Mon, 20 Nov 2017 18:20:53 GMT

I don't understand how that will help, it's a known software problem.

Is their another fix or do you know if I will get rid of this problem if I buy Sony headphones? Obviously Sony has made it troublesome to use other brands.

Re: Headphone issues (again)

RuneJ — Tue, 21 Nov 2017 10:30:20 GMT

What known software problem are you referring to?

If your headset is wireless/bluetooth, you could try to select an older version of the protocol (Bluetooth AVRCP Version) under Developer-section. -Perhaps 1.5 or 1.4 will restore connection to your headset.

If not, your headset is probably defective.

Re: Headphone issues (again)

Danny8383 — Wed, 22 Nov 2017 14:45:07 GMT

Very had nothing but issues with the low volume on this phone since the update, you can't hear a thing, they need to fix it with another update but seem to be ignoring it all together, for a £500 phone it's a disgrace