topic Re: Update problems? (July 13, 2018) in XZ Series

Update problems? (July 13, 2018)

TehJayT3 — Mon, 16 Jul 2018 16:45:51 GMT

Since the 13th, I cannot use my headphones or an aux cable. I've been able to, perfectly, since I got the phone, but since the update, music/sound just comes out of the phone speakers. Especially problematic when driving since Bluetooth playback is useless as well.

This is the most problem-prone phone I've ever seen.

Re: Update problems? (July 13, 2018)

Qatrium — Tue, 17 Jul 2018 04:52:12 GMT

@TehJayT3

Try clearing the cached data of your Smart Connect app:

From Settings -> Apps & notifications -> App info -> Smart Connect -> Storage -> Clear Data -> Restat your phone.

Re: Update problems? (July 13, 2018)

TehJayT3 — Tue, 17 Jul 2018 19:47:50 GMT

Thanks, but I have Smart Connect uninstalled because of problems like that. I did try to see if there's a cache for it anyway.

Re: Update problems? (July 13, 2018)

Qatrium — Wed, 18 Jul 2018 04:47:04 GMT

@TehJayT3

Then try to test if it happens while in the safe mode.

Re: Update problems? (July 13, 2018)

TehJayT3 — Wed, 18 Jul 2018 12:16:23 GMT

Yes, I had just tested safe mode just before joining the forum, still no good. I've tried several different headphones and aux cables too.