topic Re: Won't install update in XZ Series

Won't install update

Cpcollins65 — Sat, 05 Nov 2016 09:25:28 GMT

Has anyone had a problem installing the current Android update.
My phone gets halfway then reboots and says unable to install update.
Any suggestions?

Re: Won't install update

DarkEyE — Sat, 05 Nov 2016 09:32:03 GMT

Can you tell us the build or Version Nr. of that Update?

Re: Won't install update

Cpcollins65 — Sat, 05 Nov 2016 11:20:18 GMT

I have just looked and it says 39.0.A.1.250

Re: Won't install update

Uliwooly — Sat, 05 Nov 2016 15:59:03 GMT

Are you using XC?

@Cpcollins65 wrote:
Has anyone had a problem installing the current Android update.
My phone gets halfway then reboots and says unable to install update.
Any suggestions?

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Won't install update

Cpcollins65 — Sat, 05 Nov 2016 17:31:03 GMT

Just tried to update via Sony Xperia lounge

Re: Won't install update

Uliwooly — Sat, 05 Nov 2016 17:55:10 GMT

What was the result of XC?

Re: Won't install update

HorneM — Thu, 24 Nov 2016 10:00:52 GMT

I have a similar situation with my Xperia XZ.

The current software version is 39.0.A.1.250 and I am notified for the 39.0.A.3.30 update.

The installation of the update fails no matter if I initiate the update from the phone itself or from XC.

It goes like this:

1. 88.2MB are downloaded

2. I click to install now and the phone restarts.

3. Verifying sytem update goes for about 50% of the progress bar.

4. The phone restarts

5. I am notified that the installation of the update failed.

If I use XC to perform the update I also get kResultCode_DeltaUpdateResultDidReturnFail when I reconnect the phone to the PC (which I suppose it's not very a specific error).

There is plenty of internal storage space and I have no problems with my Internet connection.

I have also cleared the cache of the software update app. My carrier is Vodafone RO.

Re: Won't install update

Christofer — Thu, 24 Nov 2016 13:08:36 GMT

Hi @HorneM, sorry to hear that you haven't been able to update your device.

I recommend that you restart both your PC and your phone, then try to perform the update again. If you happen to have another USB cable I also recommend that you try using that one when connecting your phone to the PC.

Let me know if you still get the same error message.

Re: Won't install update

HorneM — Thu, 24 Nov 2016 13:35:53 GMT

Hi Christofer,

Thanks for your answer. The update failure to install is not related to PC or cable.

The installation also fails when I install it from the phone using wifi. It fails exactly the same way (half way thru the verifying process) so there must be a deeper reason for this. I tried many times, after restarting the phone and after removing the SIM and the micro SD card. Maybe the file is corrupt or it's not compatible with the carrier, who can tell?

Isn't there a way to collect some useful information to diagnose what happens? I mean a simple message that the update failed to install is kind of duh and not helpful at all.

Is Android so limited that it can't provide a specific reason for an update failing to install?

Re: Won't install update

Christofer — Thu, 24 Nov 2016 16:33:43 GMT

@HorneM If you can send me your phone's IMEI in a PM I can forward this internally for investigation.

Re: Won't install update

Christofer — Fri, 25 Nov 2016 14:48:54 GMT

Thank you for sending me your IMEI @HorneM. I have forwarded this internally.

Re: Won't install update

JonathanC93 — Tue, 06 Dec 2016 15:54:44 GMT

Dear Christofer,

I am having the same problem with my Xperia XZ. I've tried every method possible of updating it and it won't do it. Could you please reply with some help please?

Thanks

Re: Won't install update

Christofer — Tue, 06 Dec 2016 16:19:12 GMT

Hi @JonathanC93, sorry to hear that.

Could you send me your phone's IMEI and the error code you receive in Xperia Companion when trying to update? I can look into it from there.

Xperia XZ system updtate fail

pawel22 — Fri, 09 Dec 2016 14:41:55 GMT

I just got a new Xperia XZ. There is a small problem with instaling xperia system update. I get a notification that there is a new system update I dowload the update but when i click install now and the phone immediately turns of, then a screen shows saying checking system or something like that and the phone restarts. After a minute or so later the notification with the update shows itself again. I tried updating with PC Companion but the same thing happened.

Re: Xperia XZ system updtate fail

Rickard — Fri, 09 Dec 2016 14:55:31 GMT

I'm very sorry to hear that.

Could you try to update your phone using Xperia Companion and see if that helps?

Re: Xperia XZ system updtate fail

pawel22 — Fri, 09 Dec 2016 14:59:55 GMT

I tried updating with PC Companion but the same thing happened.

Re: Xperia XZ system updtate fail

Rickard — Fri, 09 Dec 2016 15:14:37 GMT

Please make sure to use "Xperia Companion" and not "PC Companion" to update your phone. PC Companion is no longer supported.

From what i can see from my end, based on the IMEI you have registered, it looks like an update was first started over cable but never finished. This could perhaps be the cause why the update over the air is not working.

If the same thing happens when you use Xperia Companion, try making a software repair using Xperia Companion but please note that this will reset your phone and delete all user data.

Re: Xperia XZ system updtate fail

pawel22 — Fri, 09 Dec 2016 15:35:58 GMT

I'm sorry, I didn't notice that the name changed to Xperia Companion, that's the program I used not the PC Companion. Now I retreid and no change. Is using the software repair necessary? I tried to avoid that option because it took me quite some time to set up all my apps and accounts and I don't have time to do that again.

Re: Xperia XZ system updtate fail

19667 — Fri, 09 Dec 2016 17:41:12 GMT

try to repair your phone using Xperia Companion. if it also cant you can use flashtool.you can check what the firmware country you have and you can select that software what you want. after that flash it using flashtool. next try to repair using Xperia companion.that will be good for you. and i think it will be help for you.but only try second option if your phone cant repair and update using Xperia companion

Re: Won't install update

PHANTZ — Sat, 17 Dec 2016 17:54:55 GMT

Xperia XZ model no, F8332, Xperia System Update file is downloaded (88.4MB) but verifying system update remains incomplete upto 50% and the phone autostarts without completing the update.Update version 39.0.A.3.30..Whats wrong?