topic Re: Xperia Backup & restore crashing in XZ Series

Xperia Backup & restore crashing

Greg_Zarkodimos — Wed, 18 Apr 2018 09:56:16 GMT

Every permission is 'on' for the app, I have a strong wifi signal.

It fails every time, on auto mode, every 'X' days and on manual mode too.

Re: Xperia Backup & restore crashing

Qatrium — Wed, 18 Apr 2018 10:00:20 GMT

Try clearing its cache:

Go to Settings -> Apps & notifications -> App info -> tap on the 3-dots icon in the top right corner -> Show system -> Backup & restore -> Storage -> Clear data -> Restart your phone.

Re: Xperia Backup & restore crashing

Greg_Zarkodimos — Tue, 24 Apr 2018 13:27:29 GMT

Thanks.

But it didn't work. Keeps crashing, either selecting online archiving or SD card.

Re: Xperia Backup & restore crashing

NunoSEN2 — Tue, 24 Apr 2018 13:44:37 GMT

Hi @Greg_Zarkodimos;

Try using Xperia Backup and Restore without selecting "Application Data" (Google already backups that data anyway).

Re: Xperia Backup & restore crashing

Greg_Zarkodimos — Tue, 15 May 2018 20:08:52 GMT

Hi /t5/user/viewprofilepage/user-id/439384

Tried it, to no use...

Re: Xperia Backup & restore crashing

NunoSEN2 — Tue, 15 May 2018 20:27:52 GMT

@Greg_Zarkodimos;

Try making a manual backup selecting only one option to backup at each time to see if it is one of them making the app crashing if it doesn't work and it crashes every time maybe you need a software repair with Xperia Companion.

Re: Xperia Backup & restore crashing

Unge — Mon, 24 Jun 2019 06:13:32 GMT

same problem. Crash on manual, crash on auto, crash on file change attempt. Data clear have no effect. Backup works before update some time ago. Actual version is useless and not tested.

Xperia xz1

Re: Xperia Backup & restore crashing

GregEvans — Mon, 09 Sep 2019 21:30:51 GMT

I've been experiencing the same crashes. It used to work but has not in the last 107 days. Attempting to even look at the backup options screen causes it to crash. Cannot do a manual backup. Can't change any settings.

I've followed Sony support instructions and nothing fixes the problem.

Re: Xperia Backup & restore crashing

Greg_Zarkodimos — Tue, 10 Sep 2019 07:41:51 GMT

'Restore to factory settings' worked for me. I know it's a huge fuss but it did the job.