topic Re: XZ2 Compact Major Issues in XZ Series

XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 00:44:39 GMT

I purchased a duel sim version of the XZ2 Compact and am having problems. First of all with At&t I am unable to get any LTE speeds. I bounce between H, H+ and even total disconnection of service. I know I have great LTE in my area because of my previous phone which was also through at&t and I never had issues. Also this phone is supposed to be "Verizon Certified" but I also cant get any connection with Verizon data or cellular service at all. Talked with Verizon for hours today and the phone isnt in their system yet so that may be the issue there. But as far as the AT&T problems im at a total loss. Not sure what is going on here, but I have tried a handful of APN settings and nothing seems to change the problems.

Re: XZ2 Compact Major Issues

Uliwooly — Thu, 19 Apr 2018 02:24:47 GMT

@mattnathaniel12

The phone won't work with Verizon, it will work with T-mobile and AT&T; as for AT&T, are you a new customer, if you are then they won't enable LTE with unlocked phones to your account, this info is hard to get out of the staff but that's the truth, if you had a phone with AT&T before, was it 4G LTE capable, if it wasn't then that's another flag but they can enable LTE using the IMEI number on that phone.

Out of curiosity, where did you read that the phone is verizon certified?

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 02:36:49 GMT

Im coming from an at&t 4g lte device yes. As far as Verizon certified its been reported for the past month that the compact would be. https://community.verizonwireless.com/thread/945278 its also listed on their showcase part of their own site and numerous other sites.

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 02:43:38 GMT

Link didnt work heres a screen grab

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 04:12:41 GMT

https://www.phonearena.com/news/Sony-Xperia-XZ2-Compact-Verizon-compatible_id103442 Here's another article about it

Re: XZ2 Compact Major Issues

AleksandrK — Thu, 19 Apr 2018 17:32:38 GMT

do you test with 1 SIM? I faced the problem with LTE, when I use 2sim in my device

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 18:41:59 GMT

No difference for me, I've tried single Sim in both trays and I never see 4g or Lte on my screen. Are you using AT&T?

Re: XZ2 Compact Major Issues

AleksandrK — Thu, 19 Apr 2018 18:54:29 GMT

No, I am from Russia. In my case, I have the problem with 4g, only when 2sim are inserted.

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 19:29:00 GMT

Talked to Sony as hard as they are to have any type of conversation with. They assured me that both the Duel sim version and the single sim version have the same bands. Not sure what the deal is here.

Is anyone using the XZ2 Compact Duel sim on AT&T?

mattnathaniel12 — Thu, 19 Apr 2018 19:41:16 GMT

I am currently using this phone on AT&T in the states and am having issues obtaining 4g/LTE of any kind. Best I can get is H+. Is anyone having similar issues?

Re: XZ2 Compact Major Issues

Uliwooly — Thu, 19 Apr 2018 20:11:57 GMT

@mattnathaniel12

Don't create duplicate posts. on your first link

on your second link (phonearena)

Re: XZ2 Compact Major Issues

Uliwooly — Thu, 19 Apr 2018 20:15:00 GMT

@mattnathaniel12

Remember that Verizon is an CDMA network and AT&T/T-mobile are GSM, with that said, I can't find any info on which bands the XZ2 is compatible with

AT&T LTE Bands

Band 17(700Mhz), Band 5(850Mhz), Band 2(1900Mhz), Band 4(1700/2100Mhz).

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 20:24:21 GMT

The link didnt work so I attached a pic to keep someone from having to type in the address. Bestbuy is also advertising the phone as Verizon compatible on their site, i believe it goes on sale tomorrow in the states.

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 20:29:04 GMT

According to Sony customer service these are the compatible bands.

LTE-FDD: 700,800,850,900,1700/2100,1800,1900,2100,2600

LTE-TDD: 1900,2300,2500,2600

HSDPA: 850,900,1900,2100 HSPA+

GSM: 850,900,1800,1900

Perhaps on the XZ2 phones they dont actually show 4g/LTE icons? Maybe they only show H+? Total guess as I havent ever used a Sony phone before.

Re: XZ2 Compact Major Issues

Vook — Thu, 19 Apr 2018 21:17:18 GMT

4G is shown when in 4G mode.

Re: XZ2 Compact Major Issues

mattnathaniel12 — Thu, 19 Apr 2018 21:36:16 GMT

Are you using it on At&t?

Re: XZ2 Compact Major Issues

mattnathaniel12 — Fri, 20 Apr 2018 01:01:11 GMT

Good news for anyone other then myself that was having this issue! Out of pure curiosity i took my wifes sim out of her at&t phone and swapped it with mine just to see what would happen, and HOLY SH*T i have LTE! So knowing it must have been my new sim causing the issue I took it and put it into my wifes phone and BAM it showed as LTE on her phone. Then I put both sims back into their origional phones and SUCCESS my phone now shows LTE. No freaking idea what this did exactly and how it worked, but somehow it must have affected the new sim I obtained from AT&T. How the people at the AT&T store and techsupport didnt know this is beyond me. Anyways cheers!

Re: XZ2 Compact Major Issues

trondhb — Fri, 18 May 2018 08:15:56 GMT

Does the XZ2 show the VoLTE icon? Had it on my XZ1 but not on XZ2. VoLTE is enabled in the menu.

Re: XZ2 Compact Major Issues

AleksandrK — Fri, 18 May 2018 08:54:39 GMT

Yes, XZ2 show the VoLTE if VoLTE possibleVolte

Re: XZ2 Compact Major Issues

lukas321 — Fri, 18 May 2018 10:25:54 GMT

im pretty happy that it does not show volte in the status bar. lost space for such a big icon.