XZ PREMIUM MIC PROBLEM WHEN SPEAKERS ARE WORKING

bugrahanarslan — Wed, 27 Jun 2018 09:40:50 GMT

My XZ Premium's microphone does not work on WhatsApp video calls and when I activate both of the speakers at normal phone calls. I don't know if it is hardware related or not, but I think reasons behind both problems are same. What should I do, is there anyone having these problems

Re: XZ PREMIUM MIC PROBLEM WHEN SPEAKERS ARE WORKING

xeloperez — Mon, 02 Jul 2018 22:19:33 GMT

~~Hola. Buenas tardes amigos de Sony.~~

~~Mi nombre es Marcelo Pérez y vivo en Santiago de Chile.~~

~~Compré hace una semana un celular Sony Xperia XZ Premium color plata.~~

~~A los días de uso detecté que el micrófono dejaba de percibir el sonido, por lo que en dos ocasiones las llamadas telefónicas y las numerosas grabaciones de audio por Whatsapp eran inútiles.~~
~~No se graban. Se registran en silencio.~~

~~Tras eso, fui a los 6 días de compra a la tienda Sony del centro comercial Costanera Center.~~

~~Pensaba que el error era del equipo, de ese primer Xperia.~~

~~Pero no. En el cambio me dieron un teléfono nuevo, el mismo modelo, pero el error persiste.~~

~~Ingresé a la configuración de sensibilidad del micrófono, pasé desde la sensibilidad baja a la máxima, pues venía de fábrica la configuración automática.~~

~~El error persiste.~~

~~Mi celular no registra audio alguno.~~

~~Mi teléfono cuesta 800 dólares y no sirven de nada si el equipo no funciona.~~

~~Por favor, necesito que me ayuden a solucionarlo o deberé devolverlo con retorno de mi pago en los siguientes 3 días.~~

~~Espero su cooperación.~~

Hi. Good afternoon friends of Sony.

My name is Marcelo Pérez and I live in Santiago de Chile.

I bought a Sony Xperia XZ Premium cell phone a week ago.

On the days of use I detected that the microphone stopped perceiving the sound, so on two occasions the phone calls and the numerous audio recordings by WhatsApp were useless.
They are not recorded. They register in silence.

After that, I went to the Sony store in the Costanera Center shopping center within 6 days.

I thought the mistake was the team, that first Xperia.

But no. In the change they gave me a new phone, the same model, but the error persists.

I entered the sensitivity settings of the microphone, I went from the low to the maximum sensitivity, since the automatic configuration came from the factory.

The error persists.

My cell phone does not record any audio.

My phone costs 800 dollars and they are useless if the equipment does not work.

Please, I need help to solve it or I will have to return it with return of my payment in the following 3 days.

I hope your cooperation.

topic XZ PREMIUM MIC PROBLEM WHEN SPEAKERS ARE WORKING in XZ Series

XZ PREMIUM MIC PROBLEM WHEN SPEAKERS ARE WORKING

Re: XZ PREMIUM MIC PROBLEM WHEN SPEAKERS ARE WORKING