topic Re: WhatsApp problem when using Dual Sim cards in XZ Series

WhatsApp problem when using Dual Sim cards

Jass — Mon, 23 Apr 2018 10:41:29 GMT

I have just bought Xperia XZ2 and using two Sim cards. I am experiencing issues with WhatsApp where there are intermittent problem of sending or receiving messages when two Sim cards are active and using mobile data. When I deactivated the second Sim card, then there are no issues on receiving messages and sending. And when I use Wifi, I don't have this issues even two sim cards are active.

Does anyone experience this issue too?

Re: WhatsApp problem when using Dual Sim cards

kayk_93 — Tue, 24 Apr 2018 05:26:02 GMT

Same Here

Re: WhatsApp problem when using Dual Sim cards

Heildnix — Wed, 25 Apr 2018 14:04:59 GMT

Yes i have the same problem. Sony please fix this! the phone is unusable with two sim cards! That situation really annoys me because i need to use whatsapp and both sim cards.

Re: WhatsApp problem when using Dual Sim cards

DannyXZ2 — Thu, 26 Apr 2018 13:36:17 GMT

same issue

/t5/Xperia-XZ2-Compact/Issue-4g-mobile-internet-with-2-SIM-in-my-xz2c/m-p/1317667/highlight/true#M249

Re: WhatsApp problem when using Dual Sim cards

jack83 — Wed, 02 May 2018 12:47:06 GMT

same problem here, Xperia Care told me that there is no known problem......... have you also asked for assistance?

Re: WhatsApp problem when using Dual Sim cards

abinmathew123 — Wed, 09 May 2018 16:46:23 GMT

I am having the same issue with WhatsApp. I have contacted the customer service but I haven't got solutions to the problem.

They ask me run software fix but didn't provide any software updates to fix it.

Does any mange to fix their problem ?

Re: WhatsApp problem when using Dual Sim cards

Jass — Fri, 29 Jun 2018 02:29:05 GMT

After the recent phone system update, I have tried again with using two Sim cards. I am happy to know that this issue had been resolved. WhatsApp works well now!

Re: WhatsApp problem when using Dual Sim cards

blegs — Fri, 13 Jul 2018 07:05:30 GMT

i still have this issue with latest update