topic Re: Android pie update in xz1 compact with many problems in XZ Series

Android pie update in xz1 compact with many problems

Sca4u — Thu, 22 Nov 2018 21:47:12 GMT

After the Update Procedere

The battery is very fast empty .. . About 8h

Sometimes when starting the cam with double tap to Power Button the Screen is dark

The Hotspot doesn't work for my car Golf 7

.....

Re: Android pie update in xz1 compact with many problems

Eve1374 — Fri, 23 Nov 2018 06:33:11 GMT

Hi,

I have the camera issue too as well as a mail issue.

Concerning the camera issue I also noticed that after turning on the camera when I want to go to my homescreen, the screen as a green layer above the icons, instead of asking for my code to be unlocked. With this green screen nothing can be done except taping the 3 buttons (return, home, apps), only the 'apps' button as an effect but the rest of the screen is still green and not responding. Then I have to lock and unlock again to access the phone.

This problem happened only when I start the camera by pressing twice the power button, not when I drag the camera icon in the lock screen.

My mail issue is that it always closes since I tried to access the thrash folder of one of my accounts. I click the app and it closes immediately. But it seems to work in back ground as the notification bubble is updated. I tried rebooting, force kill the app etc.

Sony / Android, please help !

Eve

Re: Android pie update in xz1 compact with many problems

ren3379 — Wed, 28 Nov 2018 16:28:26 GMT

Hi,

One month brand new phone, Android PIE updated and now Wifi hotspot does not work. Devices connects to the phone, but no internet at all.

Of course i need it to work. Any solution from sony or i send it for a refund ?

Re: Android pie update in xz1 compact with many problems

Mehmeh — Fri, 30 Nov 2018 11:10:42 GMT

Hi,

In my case, the battery drains as well: up to 4x faster than before. I used to be able to get 50 hours out of a 50% charge (75%-25%), now I have to charge it after 12 hours with much less battery left. GPS also fails often, meaning I have to restart my phone while I have to drive. It is awful, Sony!

Re: Android pie update in xz1 compact with many problems

mandagor — Fri, 30 Nov 2018 15:23:46 GMT

same problem here.

Android Pie and hotspot wifi/usb dont work anymore, but not with every network (in France).

Bouygues : KO

Orange : OK

Had to reinstall android Oreo to have the hotspot working.

Re: Android pie update in xz1 compact with many problems

Lvanderree — Sun, 02 Dec 2018 08:18:51 GMT

I haven't noticed the battery drain, but got many issues as well:

- camera dark and unresponsive when unlocked by double pressing the camera button

- GPS loosing position often

- some kind of brightness manager keeps restarting so often that android keeps notifying about it again and again. Making it impossible to see your navigation (waze) for example.

I already did a system restore with the companion app, but of course without any improvements. Only being annoyed even more while backing up with companion took ages, only to find out that restoring will take centuries (also when only restoring apps, without media) , which make it impossible to use unless you don't need your phone for several days! (run from brand new lenovo x1 with obviously fast USB ports)

Fortunately android could restore some things from the phone with my account only

Re: Android pie update in xz1 compact with many problems

vinaa — Wed, 26 Dec 2018 18:30:38 GMT

I still haven't got android pie in my xz1 compact

Re: Android pie update in xz1 compact with many problems

KJB01 — Wed, 26 Dec 2018 20:22:44 GMT

I asked Sony via chat. The response was RUBBISH. They ignored my asking why I had no Pie update, no security patch since September. I asked why the forum was full of complaints from those who did get the update. ABSOLUTE BYPASS OF AN ANSWER OF ANY KIND. STICK WITH OREO. BUY A BRAND WITH BACK UP.

Re: Android pie update in xz1 compact with many problems

Spookz — Thu, 17 Jan 2019 03:56:24 GMT

My phone updated this week and now my SwannLink app for my security cameras won't work. Sony chat support not helpful. How can I undo the Pue update and go back to the older OS?

Re: Android pie update in xz1 compact with many problems

NunoSEN2 — Thu, 17 Jan 2019 12:53:09 GMT

Hi @Spookz;

It is not possible to revert to previous firmware versions unless you flash the software (what I personally don't advise).

Have you tried to contact the app devellopers so they update their app or try to solve the problem?

Re: Android pie update in xz1 compact with many problems

LDonev — Tue, 22 Jan 2019 11:00:06 GMT

@Spookz wrote:
...How can I undo the Pue update and go back to the older OS?

You can use FlashTool to install an older version of the firmware. You can download an older firmware from XperiFirm which comes with FlashTool or find it elsewhere. There are guides on XDA and other places on how to use FlashTool. You can flash without erasing data but still make sure you backup your stuff just in case. Good luck!

Re: Android pie update in xz1 compact with many problems

eaglegrip — Wed, 20 Feb 2019 02:49:19 GMT

Hi I have the Xz1 normal not the compact and im having several issue with this pie update, main email stops working every couple of weeks saying wrong password when nothings changed, lots of customisation and display issues due go the lack of correct settings ,terrible font on phone, stamina mode being on causes reverse screen by default on sms sending and viewing etc etc camera issues too, no scene selection option anymore , all in all its a joke can't use phone properly which also now keeps going off on calls. Thanks Sony !!! I've been on here and another thread or two posting what's going on and have had no help or suggestions yet . If anyone else who doesn't work at Sony but has some useful suggestions or can direct me on how to flash this software to revert to previous android version I'd be very grateful . Ps: links to go how to do this would be good as it's not something I've ever done .

Re: Android pie update in xz1 compact with many problems

Dooo — Wed, 20 Feb 2019 14:03:15 GMT

@Vikuma wrote:
I still haven't got android pie in my xz1 compact

Count your lucky stars. Try and avoid updating as you can. Awful upgrade.

Re: Android pie update in xz1 compact with many problems

eaglegrip — Wed, 20 Feb 2019 16:07:19 GMT

Please tell me how i can reinstall Oreo and get rid of this pie as it's terrible !!!!

Re: Android pie update in xz1 compact with many problems

UrbanNomad — Thu, 21 Feb 2019 12:08:06 GMT

Hi, I received the android Pie update yesterday. I'm based in the UK and have been looking forward to the update, mainly because I do internet banking etc and like to have the latest software for added security.

The first thing I noticed after the update was the washed out colour of the Sony loop theme, which I use. It's no longer the vivid blue prior to the update.

The camera app is simplified and more logical, I'm yet to try it out fully.

The most noticeable downside is battery consumption. My XZ1 Compact has been the best phone I've owned for long lasting battery life, easily going 2 days with moderate usage. Since the update though, as soon as I open a web page the battery level starts to drop. In fact after a full charge and checking a notification, it immediately drops to 99%. To highlight this further, I charged my phone fully 15 minutes ago, and have just written this post. I'm now on 92% battery, so it's disappointing to say the least. I hope it's just a case of the phone adjusting to the upgrade and it will eventually settle back to the original long battery life.

Re: Android pie update in xz1 compact with many problems

Mehmeh — Thu, 21 Feb 2019 12:35:10 GMT

Hey UrbanNomad,

Sorry to hear about you experiencing the battery issues as well. I can tell you that it will settle down a bit after about 3 weeks, though it will never be as good as it was in Oreo. I'm in Contact with one of the Sony representatives and I have send in a bug report. For now I will have to wait and see if they are able to find anything.

Best regards.

Re: Android pie update in xz1 compact with many problems

Peteytee — Fri, 22 Feb 2019 22:44:40 GMT

After the pie update I have to go into settings to adjust ringtone and notification volume. Why is media volume the default setting on the volume up and down buttons when not using media? I regularly adjust the ringtone volume while working in sometimes noisy and sometimes quiet environments. I will revert to Android 8. Customer support are no help, I will buy a Samsung when my contract ends.

Re: Android pie update in xz1 compact with many problems

CraigToomey — Sat, 23 Feb 2019 07:42:07 GMT

After installing the latest update (Custom UK, 47.2.A.6.30) NFC stopped working. I asked support to help, they advised me to use Sony Companion app and perform a "repair" which is a clean reinstall of Android (wiping off all data, settings, etc...). I've done it, no change, NFC is still not working. I wasted hours to re-install and setup all my apps and restore environment, no change. NFC is still not working. It shows as switched on, but it can't read any NFC tags, Google Pay stopped working too, practically anything that requires NFC is useless.

DO NOT INSTALL SONY'S ANDROID PIE UPDATE, unless you are ok to go without NFC.

Re: Android pie update in xz1 compact with many problems

eaglegrip — Sat, 23 Feb 2019 15:24:30 GMT

I had issue with google pay also , also isses when playing online game I play every day!! This update is a nightmare why aren't Sony providing info about a fix when will it be ??????????

Re: Android pie update in xz1 compact with many problems

eaglegrip — Sat, 23 Feb 2019 15:34:03 GMT

Omg I'm glad I read this I was thinking about doing this pc repair but I won't bother if it wipes everything and doesn't fix the issues I want . I don't use nfc much as I'm not really sure on what it does except when I get a ew phone to transfer data across??!! Although I did notice I couldnt pay for coins on my online game I play which is Google pay! ! The only benefit ive seen from pie is that casting to my sony bravia TV from my phone now actually works instantly without having to faff about like a fart in a collonder. Well done Sony ... I can now cast a Sony phone to sony TV , amazing! !!