topic Re: XPERIA Backup & Restore issue after Android 9 update in XZ Series

XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Sun, 20 Jan 2019 01:59:54 GMT

Hello to all,

I'm new on the Sony support forum.

After the update to Android 9 the Backup & Restore function of my XPERIA XZ1 don't work with my Google online account.

If I disconnect the app from my online account, close the app and reopen it I can obtain the permission by Google to manage my online backups and store a new manual backup.

If I close the app and reopen it I can't access to the online account.

The automatic online backup don't work.

Anyone have the same problem?

I've tried to cancel the app data, remove and restore the Google permissions, but nothing...

Thank you in advance.

Re: XPERIA Backup & Restore issue after Android 9 update

NunoSEN2 — Sun, 20 Jan 2019 11:06:24 GMT

Hi @Jedi80;

There seems to be effectively a problem with the Google account sign in after the first sign in and if you close the app, I already reported / escalate the issue, let's hope that it gets solved on future updates.

Re: XPERIA Backup & Restore issue after Android 9 update

Hffdzt — Sat, 02 Feb 2019 15:44:10 GMT

Hi Paollo,

Yes, you are obviously not alone with the Xperia Backup & Restore application issues after the XZ1 last firmware upgrade, which also included the OS upgrade to Android 9.0.

I am but not sure if this problem is solely limited to Xperia XZ1 though, but it can be quite possible.

My experience with the official Sony Support staff (be it Slovenian, UK etc. -it doesn't matter which country they cover) is also more or less negative, but hey - they are smearing their own name there ... Most likely the fault is not on first level support but certainly is on every higher level by not providing or at least confirming (i.e. admitting) the evident new software problems encountered and analysed by their own customers.

So, today I managed to find a "one time" or "partial" or better say temporary solution to the problem of manually performing the backup via Backup & Restore application. This solution only lasts for one backup to your eventual SD card and for one (additional) backup to your online Google account. Any further attempt will again be unsuccessful and you will have to apply the same solution yet again when another backup is needed!

THE SOLUTION is quite simple and logical: go to Settings -> Apps & notifications -> See all {n} apps, select 'Show system' from the 3-dots menu in upper right corner, slide down to the 'Backup & restore' app, open its settings, select FORCE STOP, afterwards open its Storage menu, select CLEAR CACHE and CLEAR DATA as well(!), exit Storage menu, and finally select DISABLE (although this latest one step may even not be required, but you can try by yourself). That's all! A complete reset of the application! Next you go back into system Settings etc. and after allowing anew all the required access rights for your Xperia Backup & Restore app you should be able to perform one backup to the selected SD card and one backup to newly selected and signed-in Google account.

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Sat, 02 Feb 2019 17:11:40 GMT

Thank you,

I've already experienced this way but, unfortunately, one time backup isn't that I expect from my Sony device.

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Mon, 11 Feb 2019 15:29:45 GMT

The issue should be solved with the recently OTA update 47.2.A.6.30.

Re: XPERIA Backup & Restore issue after Android 9 update

NunoSEN2 — Mon, 11 Feb 2019 16:10:20 GMT

Hi @Jedi80;

Unfortunately I already tested it (I've been using 47.2.A.6.30 for more than 2 weeks) and the issue is still not resolved (for the first day it works probably because of the cleaning made with the update, but than it returns).

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Mon, 11 Feb 2019 16:36:03 GMT

Hi NunoSEN2,

what a nice news! 😒

In any case I've checked that the backup of the app data is still completely missing, unlike for the Google Drive Backup, and it's impossible to manage the app data backups made with Android Oreo.

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Mon, 11 Feb 2019 19:26:40 GMT

Dear NunoSEN2,

I confirm, the issue is come back after a few hours.

Re: XPERIA Backup & Restore issue after Android 9 update

alpha7B5 — Tue, 12 Feb 2019 17:20:05 GMT

Hi everybody, thanks for the "great" news! 🙂 So, I guess we'll have to wait a bit more for the actual solution. Otherwise I still use the previous firmware (47.2.A.4.45) since there is still no update in my area at the moment.

P.S.: Btw. - my previous comment(-s) under this (or other related) topic were posted under my one-time nickname Hffdzt. Now, hopefully, I at least have solved the mess with too-many accounts for different Sony services ...

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Thu, 28 Feb 2019 11:11:41 GMT

The issue persists following the recently OTA update 47.2.A.8.24.

Re: XPERIA Backup & Restore issue after Android 9 update

NunoSEN2 — Thu, 28 Mar 2019 16:59:34 GMT

It seems that the update 47.2.A.10.28 (March Security Patch) didn't solve the issue also.

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Thu, 28 Mar 2019 17:22:18 GMT

🤬

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Fri, 19 Apr 2019 13:18:55 GMT

The issue persists following the recently OTA update 47.2.A.10.45.

It's still impossible to manage the backups of applications data made with Android Oreo, unlike that with the Google Drive backup service.

Re: XPERIA Backup & Restore issue after Android 9 update

Avril — Thu, 25 Apr 2019 07:52:02 GMT

omg

so many bugs...

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Tue, 21 May 2019 12:18:56 GMT

The issue persists following the recently OTA update 47.2.A.10.62.

It's still impossible to manage the backups of applications data made with Android Oreo, unlike that with the Google Drive backup service.

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Wed, 26 Jun 2019 01:25:28 GMT

The issue should be solved following the latest OTA update.

Re: XPERIA Backup & Restore issue after Android 9 update

NunoSEN2 — Wed, 26 Jun 2019 08:22:39 GMT

Hi @Jedi80 ;

Just tested it in my XZ Premium with latest firmware available (47.2.A.10.80)

and the problem is still there.

Re: XPERIA Backup & Restore issue after Android 9 update

Jedi80 — Wed, 26 Jun 2019 12:48:55 GMT

Yes, unfortunately just verified on my XZ1 and the issue, apparently solved, is still here.

I've received the last update on Monday (47.2.A.10.80) and for two days the backup has worked (restarting a lot of time the phone).

Today I've restarted my XPERIA and the issue is again here.

No words.

Re: XPERIA Backup & Restore issue after Android 9 update

hedrox87 — Sat, 29 Jun 2019 07:47:35 GMT

So that's why I couldn't get back all the data when XZ1 came frome service... I thought it's google related or something...
How about Xperia Companion back-up... does it work through your PC to manually back-up all data, or the result is the same?

Re: XPERIA Backup & Restore issue after Android 9 update

bitshftr — Wed, 07 Aug 2019 14:06:34 GMT

I'm having the same issue with the current OTA update.